We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.
These opportunities are working Full-time (5 days a week) with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.
See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities:
Be the warm and engaging voice of the business that our customers hear when they call us
Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
Receive inbound calls from customers, offering resolution of the query at first point
Provide customers with information relating to their products, services and transactional information
Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business
Start date: Monday 9 June, 2025.
Hours and Training:
Training is a compulsory component and you will need to attend all training dates to be successful for the position. This will begin on your start date and run for 3 weeks full time in office located at our Perth office at 300 Murray Street, Bankwest Place at 9:00am:-5:00pm AWST which you will then commence your shift times after completion.
We will confirm your roster at least 4 weeks in advance
We offer 3 weeks of training (during main business hours)
Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin
We're interested in hearing from people who have:
Customer service skills
Strong computer skills and ability to multitask
Ability to work in a high paced environment and revels in change and feedback to improve performance
Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
If you have recently applied for this role, you do not need to resubmit your applicaiton again.
Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 18/05/2025Similar Jobs
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
