Customer Engagement Applications Engineer

Posted 6 Hours Ago
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Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Entry level
Hardware
The Role
Provide customer-facing technical support and lead wafer characterization, test plan development, demonstrations, and advanced operational training. Diagnose and resolve customer issues, document solutions and best-known methods, and contribute to beta projects and gap analyses. Collaborate with divisions on engagement projects and communicate technical findings clearly.
Summary Generated by Built In

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

  • Provide support during H2H collaborations. beta projects. and gap analysis.
  • Contribute to wafer test plan development for engagement projects with division
  • Execute detailed customer wafer characterization with minimal supervision;
  • Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution:
  • Document technical solution and create best known methods (BKMs) on supported products:
  • Lead preparation and demonstration of products to the customer base:
  • Provide advanced operational training to customers
  • Optics, Optical eigineering, Physics, Applied Physics background, MS/BS with 1-3 years’ experience or equivalent combination of education and experience in engineering applications
  • Proficient in computer applications for data presentation and analysis:
  • Ability to effectively convey ideas through oral and written communications.
  • Proficient in the English language.
  • Ability to multitask in a constantly changing work environment:
  • Responsible working attitude and should be a team player;
  • Good working knowledge (implies understanding as well as the ability to apply theories and concepts in variant of circumstances) of customer processing knowledge;
  • Ability to diagnose and resolve basic customer issues;
  • Strong communication skills especially technical writing skills,
  • IC Fab process development experience is a plus
  • Knowledge in  defect detection. metrology, process control and yield management is a plus.

Minimum Qualifications

Master's Level Degree and 0 years related work experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Skills Required

  • Optics or Optical Engineering, Physics, or Applied Physics background
  • Master's level degree (Minimum Qualifications)
  • Proficient in computer applications for data presentation and analysis
  • Ability to effectively convey ideas through oral and written communications
  • Proficient in the English language
  • Ability to multitask in a constantly changing work environment
  • Responsible working attitude and team player
  • Good working knowledge of customer processing knowledge
  • Ability to diagnose and resolve basic customer issues
  • Strong technical writing skills
  • IC Fab process development experience
  • Knowledge in defect detection, metrology, process control and yield management

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

KLA Insights

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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