Join us as a Customer Engagement And AI Domain Architect
- We’ll look to you to define the strategic target architecture and roadmap, aligning them with business strategy and objectives
- You'll be facilitating collaborative architecture decision making, partnering and engaging with key business and digital leaders to continually evolve the bank’s long term architectural direction
- With valuable exposure, you’ll cultivate strong relationships and proactively engage with key stakeholders, including business and technology leaders, vendors and partners, and industry thought leaders
- We're offering this role at director level
As a Customer Engagement And AI Domain Architect, you’ll architect customer centric, high performance, secure, robust and sustainable end to end digital products, solutions, and services that deliver business value while aligning to the bank’s strategic target architecture. You'll lead the strategy, architecture, and transformation of customer engagement capabilities by defining target-state architectures, AI-first roadmaps, and governance frameworks that simplify operations, enhance process efficiency, and align with enterprise data, security, cloud, and technology strategies. You'll provide design authority for large-scale initiatives, delivering scalable and resilient solutions while driving workflow orchestration, intelligent automation, straight-through processing, and Responsible AI governance.
You'll architect AI-powered customer and colleague experiences through CRM, agentic AI, and enterprise AI capabilities that enable hyper-personalization, improve productivity, and strengthen operational resilience. You'll also lead enterprise modernization and integration efforts across CRM, digital, data, workflow, and core platforms, driving technology consolidation, operational simplification, stakeholder alignment, and adoption of AI-first, customer-centric ways of working.
As well as this, you’ll be:
- Leading architecture and design reviews of solution architectures within delivery programmes of high architectural significance or risk
- Inspecting and verifying that proposed designs meet business needs, and are compliant with Architecture Council approved architecture principles, standards, and patterns
- Driving technology innovation by identifying and evaluating emerging technologies and their potential impact on the bank
- Actively shaping and contributing to strategic investment programmes, identifying opportunities for simplification or reuse, and guiding programme design to build and adopt the key architecture enablers
- Promoting a DevOps mindset by working as part of development teams to embed architecture guidance in CI/CD pipelines
- Continuously researching and evaluating emerging technologies, architecture patterns, and industry best practices to identify threats to current architecture and opportunities for innovation and competitive advantage
To succeed in this role, you’ll need expert knowledge of enterprise architecture frameworks, modern technologies such as Cloud, microservices and AI, agile architecture and DevOps practices, including a deep understanding of business use cases and emerging trends that drive organisational success. You'll need at least eighteen years of total experience with proven expertise in Enterprise and Solution Architecture leadership, defining target-state architectures, capability roadmaps, governance frameworks, and enterprise technology strategies, with deep knowledge of cloud-native, API-first, event-driven, and scalable platform architectures.
You'll bring strong expertise in customer engagement platforms, particularly Microsoft Dynamics 365, Power Platform, Microsoft 365, and Agentic AI frameworks, with experience designing AI-powered customer and colleague experiences while driving operational simplification through automation and process redesign. You'll need experience in providing architectural leadership for enterprise transformation initiatives, driving governance, stakeholder alignment, and strategic technology decisions that deliver measurable business value, enhance customer experiences, and improve operational efficiency across the organization.
You’ll also demonstrate:
- Experience of leading collaborative decision-making processes, partnering with senior business and technology colleagues to articulate and evolve architectural direction
- Experience of identifying and advocating for strategic investment opportunities that enhance the organisation's architecture goals
- The proven ability to craft compelling business cases and influence senior stakeholders to secure investment for architecture initiatives
- Extensive experience of overseeing and assuring the quality of architecture designs, with a focus on risk management and governance
- Experience of conducting comprehensive architecture and design reviews to validate that solutions meet business needs and comply with architecture standards
- A proven track record of fostering a culture of architectural excellence through mentorship and knowledge sharing
Hours
45Job Posting Closing Date:
30/08/2026Skills Required
- At least 18 years of total professional experience
- Expertise in enterprise and solution architecture leadership
- Experience defining target-state architectures, capability roadmaps, governance frameworks, and enterprise technology strategies
- Deep knowledge of cloud-native, API-first, event-driven, and scalable platform architectures
- Strong expertise in Microsoft Dynamics 365, Power Platform, and Microsoft 365
- Experience designing AI-powered customer and colleague experiences
- Experience with Agentic AI frameworks
- Experience leading enterprise transformation initiatives
- Experience leading collaborative architecture decision-making with senior business and technology stakeholders
- Experience identifying and advocating for strategic technology investment opportunities
- Ability to create business cases and influence senior stakeholders to secure investment
- Extensive experience overseeing and assuring architecture design quality, risk management, and governance
- Experience conducting architecture and design reviews against business needs and architecture standards
- Track record of mentoring and fostering architectural excellence
- Knowledge of agile architecture and DevOps practices
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
