Responsibilities
- Design and deliver engaging live and on-demand technical training that accelerates customer adoption and self-sufficiency.'
- Build and maintain a scalable content roadmap and learning hub (Confluence, Seismic, Intercom) that supports ongoing education for customers and internal teams.
- Develop onboarding and continuous learning programs for Customer Success, Support, and Services to reduce time-to-proficiency and improve product fluency.
- Translate new product features into simple, actionable learning modules in partnership with Product, Engineering, and Services.
- Implement data-driven improvements by analyzing LMS, CRM, and product telemetry to optimize engagement and learning outcomes.
- Drive cross-functional enablement alignment with CS leadership to support core metrics such as NRR, GRR, adoption, and expansion.
- Foster a learning culture through peer mentoring, coaching programs, and interactive workshops that enhance collaboration and retention.
- Measure and report program impact, tracking adoption rates, engagement, and knowledge gains to continuously refine enablement strategy.
Requirements
- 6+ years of experience in customer education, enablement, or product training within SaaS or enterprise technology environments.
- Proven ability to design and deliver scalable learning programs that drive measurable adoption and performance outcomes.
- Strong technical fluency—comfortable training both RevOps professionals and business users on product features and integrations.
- Experience using LMS platforms, data visualization tools, and enablement systems (e.g., Seismic, Confluence, Intercom).Exceptional communication and facilitation skills—able to simplify complexity, engage audiences, and inspire confidence.
- Data-driven problem solver with a bias toward execution, iteration, and measurable impact.
- Self-starter with a growth mindset and demonstrated success operating autonomously in fast-paced, evolving environments.
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What We Do
People.ai delivers the industry’s leading ROI (Revenue Operations and Intelligence) platform. Using patented AI technology, it transforms business activity data into recommendations that increase the impact of Sales, Marketing, and Operations. Companies such as Zoom, New Relic and PTC rely on People.ai to increase marketing ROI and grow revenue. People.ai automatically captures and analyzes business activity data including email, contacts, and meetings from GTM teams, auto-populating CRM and systems of record. With People.ai's data platform, sales, marketing, and revenue operation teams gain unprecedented visibility into the health of their business with AI-generated insights that increase rep productivity, drive strategic coaching sessions, and deliver predictable growth quarter after quarter.
Why Work With Us
Taking care of our people enables us to serve our customers. We believe each of our customers’ problems has a data-driven solution. Through end-to-end ownership, we aim to find creative and ambitious solutions to those problems.
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