monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
Enabling our teams in this new era requires a genuinely different approach. We're setting out to pioneer enablement that's innovative, hands-on, and deep enough to actually change how teams work, not just add another course to the pile. Come help us define and build it.
monday.com is becoming an AI Work Platform, and our mission is to lead that shift through how people learn, consume knowledge, and become true platform and business experts. This role builds the AI-first solutions that make that possible.
About The Role
Build enablement solutions through innovative, engaging, AI-first tools and content.
Think about how teams consume knowledge and learn, and build smart solutions that help them learn effectively in the AI era.
Build engaging AI content that addresses key product and business knowledge — agents, pricing, and beyond.
Move at build speed — turn a business problem into a working prototype in days, then iterate from real usage.
Go deep on monday's product and the business mindset behind each problem, so what you build is grounded in what's actually true, not just what's documented.
Ship everything as a product — real users, a feedback loop, a next iteration. Nothing built once and abandoned.
Lead and deliver sessions yourself on what you build. This is a hands-on role — you don't hand delivery off to someone else.
Work constantly across stakeholders to bridge business and product gaps — Product and Engineering, Client-Facing teams, and the wider CCO.
Requirements
3+ years of experience in Customer Success, Technical Enablement, Solution Engineering, Technical Account Management (TAM), or Customer Engineering within a fast-paced B2B software environment
Strong customer-facing and business understanding — you know how to diagnose what's actually blocking a team or customer, not just take a content request at face value.
Strong AI fluency — proven, hands-on experience building AI solutions (Claude, LLMs, agents, no-code tooling, monday's own AI products) that reduced manual effort, improved consistency, or otherwise addressed a real business need.
Builder mindset — highly proactive and action-oriented, quick to ship rather than wait for a spec or a green light.
Strong communication skills, written and spoken — you can explain what you built clearly to technical and non-technical audiences alike.
A genuine passion for enabling people and sharing knowledge. Instructional design experience is a bonus, not a requirement.
Comfort working project-based — dropping into an unfamiliar business problem, ramping fast, and moving on once it's solved.
A hungry, high-ownership drive to make visible impact — motivated by building things that matter and move the needle.
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Skills Required
- 3+ years of experience in Customer Success, Technical Enablement, Solution Engineering, Technical Account Management, or Customer Engineering within a fast-paced B2B software environment
- Strong customer-facing and business understanding, including diagnosing team or customer blockers
- Hands-on experience building AI solutions using Claude, LLMs, agents, no-code tooling, or monday.com AI products
- Proactive, action-oriented builder mindset with the ability to rapidly prototype and ship solutions
- Strong written and verbal communication skills for technical and non-technical audiences
- Passion for enabling people and sharing knowledge
- Comfort working on project-based problems and rapidly adapting to unfamiliar business needs
- High ownership, initiative, and motivation to make visible business impact
- Instructional design experience
What the Team is Saying
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model.
