About the Role
We are looking for a detail-oriented and empathetic Chatbot Conversation Analyst to help improve our customer experience. In this role, you will analyze customer interactions, optimize chatbot performance, and enhance overall conversation quality to drive better customer satisfaction (CSAT).
Job Description
Analyze customer–chatbot conversations
Improve chatbot flows, menus, and language
Map customer journey and enhance user experience
Support improvement of customer satisfaction (CSAT)
Requirements
Strong analytical and logical thinking
Empathetic with good Bahasa Indonesia writing skills
Able to work with basic data
Detail-oriented, curious, and a problem solver
Background in IT, Information Systems, Communication, UX, or related fields
Skills Required
- Strong natural Indonesian language writing skills
- Background in Information Systems, Information Technology, Communication, or UX
What We Do
Paxel.AI is an AI-powered sales platform designed for pharmaceutical manufacturers, aiming to improve sales productivity by automating tasks and providing actionable insights.
