Customer Empathy - Conversation Design Internship

Posted 2 Days Ago
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Hiring Remotely in Jakarta, DKI Jakarta, IDN
Remote or Hybrid
Internship
Artificial Intelligence • Sales • Software • Pharmaceutical
The Role
The internship focuses on analyzing customer conversations and improving chatbot menus and flows to enhance customer satisfaction.
Summary Generated by Built In

Core Competencies

- Analytical Thinking

- Logical and structured thinking

- Empathy

- Strong, natural Indonesian language writing skills

- Ability to work with basic data

Added Value

- Experience in creating flow diagrams

- Familiarity with NLP concepts / UX Writing

- Fresh Graduate

- Strong analytical and logical thinking skills

- Empathetic with a strong interest in writing

- Curious, detail-oriented, and a problem solver

- Background in Information Systems / Information Technology / Communication / UX (or equivalent)

Job Desc

- Analyze customer and chatbot conversations.

- Improve bot menus, flows, and language.

- Map the customer conversation journey.

- Improve CSAT.

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The Company
978 Employees
Year Founded: 2017

What We Do

Paxel.AI is an AI-powered sales platform designed for pharmaceutical manufacturers, aiming to improve sales productivity by automating tasks and providing actionable insights.

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