Customer & Education Training Manager (CET)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Summary

The Customer & Education Training Manager (CET) is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.

Key Responsibilities

Training Program Development & Execution

• Plan and implement technical product training programs, including standard modules and customized content for new products.
• Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).
• Develop training documentation and ensure content accuracy and alignment with business needs.
• Manage the full training project lifecycle: Vision/Scope → Planning → Instructional Design → BETA/Train the Trainer → Deployment.
• Source and coordinate venues, vendors, and technologies for training delivery.

Learning Strategy & Evaluation

• Identify and prioritize critical learning needs and allocate resources accordingly.
• Regularly review, validate, and revise training plans to meet evolving learning objectives.
• Develop and implement approaches to measure training effectiveness and ROI.
• Pilot new training tools, techniques, and methods to improve learning outcomes.

Process Ownership & Leadership

• Lead and manage large, complex training projects independently with minimal supervision.
• Take ownership of end-to-end training processes and drive continuous improvement.
• Mentor and guide junior team members and occasionally manage a small team or external consultants.

Stakeholder Engagement

• Build and maintain strong cross-functional relationships across departments and with external providers.
• Understand stakeholder and customer needs, offering proactive solutions and technical guidance.
• Present training concepts and outcomes to leadership and company committees.
• Influence internal stakeholders to adopt new practices, approaches, and technologies.

Qualifications

• Bachelor’s or Master’s Degree in Education, Business, Life Sciences, or a related field.
• 8–12 years of experience in training, preferably in a healthcare, pharmaceutical, or medical device industry.
• Proven track record in training project management, instructional design, and adult learning principles.
• Strong communication and presentation skills with the ability to influence and engage diverse audiences.
• Comfortable working independently and managing multiple complex projects.

Key Competencies

• Strategic Thinking
• Project Management
• Instructional Design
• Stakeholder Engagement
• Data-Driven Evaluation
• Cross-Functional Collaboration
• Process Improvement