Customer Education Specialist

Job Responsibilities

What You’ll Do
Design and develop scalable customer education content for Agiloft products
Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials
Deliver live customer webinars, workshops, and instructor-led training sessions
Facilitate hands-on learning experiences both virtually and at in-person customer and industry events
Travel for customer onsite training, workshops, conferences, and other customer education events (estimated quarterly, potentially monthly)
Build learning experiences focused on product adoption, business outcomes, and real-world use cases
Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives
Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences
Use AI-assisted tools and emerging technologies to support scalable content development and customer education initiatives
Build and maintain demo environments in a no-code platform
Contribute to training strategy, learning standards, templates, and scalable program development
Track training projects and manage content updates as Agiloft products evolve
Use customer feedback and adoption insights to continuously improve learning programs

Required Qualifications

What We’re Looking For
2–5 years of experience in customer education, technical training, product enablement, or a related field
Experience with Contract Lifecycle Management (CLM) platforms or legal technology
Experience in customer education, product adoption, customer enablement, or customer success-focused training programs
Experience creating customer-facing learning materials SaaS or enterprise software products that support software adoption and user engagement
Strong facilitation and presentation skills with the ability to confidently lead customer training sessions independently
Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia
Ability to simplify technical concepts and connect product functionality to practical business use cases
Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies
Comfort experimenting with and adopting AI-assisted tools to improve content development and learning workflows
Strong organizational skills and attention to detail
Experience collaborating across multiple teams and managing projects with competing priorities
Comfortable working in evolving environments and helping shape new programs and processes
Ability to learn software products quickly and build basic no-code demo environments

Preferred Qualifications

• Bachelor’s degree in Instructional Design, Education, Communications, Marketing, Business, or a related field — or equivalent practical experience
• Experience supporting product launches or building customer education programs from the ground up
• Background creating visually polished, customer-ready educational materials aligned to branding standards
• Familiarity with adult learning principles and customer education best practices
• Experience presenting at customer events, workshops, or conferences

Why This Role

This is an opportunity to help shape Agiloft’s customer education and product adoption strategy during a major period of growth and innovation. You will play a foundational role in building learning programs that directly impact customer success, product adoption, and long-term user engagement across Agiloft’s product portfolio.

You’ll have the opportunity to build meaningful programs, work across teams, and influence how customers learn and succeed with Agiloft products.