At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others.
Job Description
Note: This is a remote role with 75% + of travel to customer sites in the US. Candidates my reside anywhere in the United States.
Responsibilities of the Customer Education Specialist include but are not limited to:
Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
Completing department-required reports within set standards
Managing communication with customer contact(s) related to the training schedule
Coordinating customer (agency) information between trainers
Operates under supervision from the Customer Education Lead
Relying on instructions and pre-established guidelines to perform the functions of the job
Qualifications:
Must have a valid driver's license
Experience with Motorola Flex Administration preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions' values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-AB1 #LI-REMOTE
Basic Requirements
High School Diploma
1+ years of experience working with Motorola Flex software
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Skills Required
- 1+ years of experience working with Motorola Flex software
- Must have a valid driver's license
- High School Diploma
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
