Customer Education Enablement Program Manager

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

As the Customer Education Enablement Program Manager, you will lead the design, execution, and optimization of customer education initiatives within the Revenue Enablement division. Your mission is to develop scalable and engaging learning experiences that drive product adoption, customer success, and revenue growth. You will collaborate cross-functionally with Customer Success, Product, Marketing, and Sales teams to create impactful programs that enhance customer knowledge and enable them to achieve their learning goals.

In this role as the Customer Education Enablement Program Manager, you will be responsible for:

• Program Development & Execution: Design and implement customer education programs, including on-demand courses, certifications, and live training sessions.
• Content Strategy & Creation: Develop engaging educational content and professional learning sessions for Renaissance’s Consultant team.
• Customer Experience & Engagement: Build and optimize learning pathways that enhance Consultant onboarding, engagement, and long-term success.
• Cross-Functional Collaboration: Work closely with Customer Success, Sales, Marketing, and Product teams to align education initiatives with business goals and customer needs.
• Technology & Platform Management: Evaluate and leverage Learning Management Systems (LMS), enablement tools, and analytics platforms to enhance program delivery and tracking.
• Performance Measurement: Define and analyze key performance indicators (KPIs) such as course completion rates, customer engagement, and impact on product adoption and retention.
• Enablement Best Practices: Stay current with industry trends and best practices in customer education and revenue enablement to continuously enhance program effectiveness.

Qualifications

For this role as the Customer Education Enablement Program Manager, you should have:

• Experience: 5+ years in customer education, enablement, instructional design, or a related field, preferably within an EdTech or SaaS environment.
• Instructional Design Expertise: Strong understanding of adult learning principles, instructional design methodologies, and e-learning development.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and collaborate effectively across teams.
• Technical Proficiency: Experience with LMS platforms, content authoring tools (e.g., Articulate, Adobe Captivate), and webinar tools (e.g., Zoom, ON24).
• Analytical Mindset: Ability to track program performance and use data-driven insights to optimize education initiatives.
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to translate complex concepts into clear and engaging learning experiences.
• Customer-Centric Approach: Passion for helping customers succeed through education and enablement

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $82,200 - 113,100 This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/