Position Title
Customer Documentation Processor
Location
Hicksville/100 Duffy Avenue/3201
Job Summary
The Customer Documentation Processor is responsible for Process Restraining Notices, Information Subpoena, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Process W-8BEN, W-8BEN-E and CIP for new foreign customers. Responsible for processing back up withholding and non-resident alien certification. Assists customers and branch personnel with questions regarding the process served on the Bank.
Pay Range: $16.31 - $22.87 - $29.44
Job Responsibilities:
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Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.
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Places holds on accounts with regards to process served.
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Collect legal processing fees.
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Send notification letters to customers.
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Prepare responses to Information Subpoenas.
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Remove holds when accounts are released.
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Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters.
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Maintain and scan files into Nautilus for file maintenance and storage.
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Performs special projects, and additional duties and responsibilities as required.
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Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Job Requirements:
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Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
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Education level preferred: College, Vocational or Associate's degree (2 years or equivalent).
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Minimum experience required: 3+ years related experience (required).
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Excellent reading and communication skills.
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Computer literate in Microsoft office applications.
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Detail orientated.
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Ability to read and understand legal documentation.
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Ability to discern when a situation requires additional legal assistance from supervisors.
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Travel requirements: N/A
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
