Customer Development Senior Lead

Primary DetailsTime Type: Full time

Worker Type: Employee

• Location: National, flexible
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have a brand new opportunity for a Customer Development Senior Lead to join the Growth Products team. Reporting to the Head of Underwriting - Growth Products, you will support delivering profitable product initiatives and growth, ensuring compliance with governance standards and underwriting strategy.

This role involves managing a product portfolio for an assigned team, providing specialist advice and technical support to underwriting teams, and driving the development, implementation, and monitoring of product strategy to achieve a profitable portfolio and meet customer expectations.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Customer Development Senior Lead, your key responsibilities will include:

• Develop and implement product strategy in conjunction with the Head of Underwriting 

• Conduct product trend analysis across relevant product

• Ensure underwriting activities comply with business and regulatory requirements

• Deliver timely decisions and problem-solving solutions for internal/external customers and business partners

• Review of underwriting rules and tools, to recommend improvements

• Assist in achieving the financial business plan

• Develop and maintain strong working relationships with customers, brokers, and colleagues

• Provide coaching, mentoring, and feedback to underwriters for effective resource allocation and optimal performance

About you

To be successful in this role you will have a Financial Modelling background from an organisation with strong product-management focus. You will have previous product analysis experience in area of responsibility where you have managed or lead analysts with increasing levels of responsibility.

You will also have:

• A working knowledge of underwriting or underwriting governance, portfolio management and Insurance
• Experience as a senior product analyst or product manager for multiple business lines/geographic regions
• Experience implementing processes, systems or tools requiring engagement and collaboration across multiple functions
• Proven administrative experience with exceptional communication skills
• Experience in product development and/or management
• Tertiary Degree or equivalent combination of education and work experience

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Coaching, Communication, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Portfolio Management, Product Development, Product Lifecycle Management (PLM), Product Management, Risk Management, Stakeholder Management, Team Management, Waterfall Model

Application Close Date: 02/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.