Customer Development Manager

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

This is a role for someone who wants to own their results, grow real relationships, and build a long-term career. If you’re driven by performance and looking for a company that rewards it, you’ve found your next move.

• Base pay: $60,000/year plus commission

• First-year earning potential: $100,000 to $110,000 (base + commission combined)

• Mileage reimbursement for all business travel

• Cell phone: your choice of a company-provided phone or a monthly phone stipend

• Laptop provided

• Full benefits package, 401(k) with employer match, and a discount on RyderShares

• Baton Rouge, Louisiana

• Lafayette, Louisiana

Hybrid — a mix of office presence and customer field visits. Standard business hours, Monday through Friday.

Ryder isn’t just a great place to grow your career, it’s a company that has been recognized time and again for excellence, integrity and its commitment to people:

• One of the Most Trustworthy Companies in America — Newsweek

• America’s Best Large Employers — Forbes

• World’s Most Admired Companies — Fortune Magazine

• Top Company for Women to Work for in Transportation — Women in Trucking

• Overdrive Award — General Motors

• Food Logistics’ Top 3PL Award — SDC EXEC

• Reader’s Choice Excellence Awards — Inbound Logistics

• Top Women to Watch in Transportation

• Supplier Environmental Excellence Award — Verizon

The Customer Development Manager (FMS) is responsible for the management of assigned accounts in the Business Unit; the education and development of customer interest in additional Ryder services — including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage — through the Ryder Sales Process. This role sits at the intersection of relationship management and consultative sales, with real earning potential tied directly to your performance.

Account Management & Growth

Maintain regular, consistent contact with your customer base. Develop a sales penetration plan, segment accounts by growth opportunity and risk, and present Ryder services and capabilities. Build relationships with all customer buying influences and develop a complete understanding of each customer’s business, goals and objectives. Work with RIL to uncover opportunities for additional services and serve as the facilitator between the customer and Ryder departments or vendors.

Customer Retention & Satisfaction

Ensure contracted services are delivered and that customers feel it. Develop productive working relationships, conduct regularly scheduled customer reviews, monitor CSI results by account and maintain awareness of competitive alternatives. Contribute to smooth account transitions when needed.

Proactive Problem Solving

Stay ahead of issues through continuous dialogue with customers and Ryder staff. Supply customers with timely operational performance information and invest in understanding their business deeply.

Professional Development

Continuously improve your sales skills, industry knowledge and personal growth. Ryder is committed to developing its people — this role includes mentoring and knowledge-sharing with newer sales team members.

Performs other duties as assigned.

• Sales experience required; any industry background considered

• Ability to analyze and interpret financial data and leverage it to identify customer needs and solutions

• Strong verbal and written communication skills

• Effective interpersonal skills and the ability to build relationships at all levels

• Ability to work independently and as part of a team, holding yourself fully accountable

• Highly organized, capable of multi-tasking with excellent time management and follow-up

• Self-driven and flexible in a fast-paced environment

• Willingness to mentor and develop newer sales employees

• Ability to work across various geographic and demographic environments

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience

• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated
No
 

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.