About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own the full client relationship after a sale closes, guiding new accounts through rollout and into steady day-to-day use of a software platform. Serve as the main link between customers and engineers, handling setup, user training and the measurement of results.
What you'll do
- Guide new customers through launch with frequent hands-on sessions at the start, then regular check-ins across a book of accounts.
- Act as the single company voice on large customer meetings that include clinical and executive participants.
- Configure connections to customer systems, roll out the platform and teach end users how to work with it.
- Convert customer feedback and problems into precise requirements for engineers and keep following up until they are solved.
- Measure the value each rollout delivers, flag opportunities to grow accounts and help shape repeatable processes as the company takes on larger customers.
Requirements
What we're looking for
- Roughly 1 to 3 years of professional experience after university, with a year or more in a client-facing implementation, rollout or customer success position where you personally managed the customer relationship.
- Background at a young, fast-moving company, with comfort in unclear situations and a habit of creating your own working methods.
- Solid technical grounding, including some SQL, and the ability to speak plainly with engineers.
- A four-year degree from a highly ranked US university.
- A crisp, to-the-point communication style, able to lead a meeting with a large customer group single-handedly.
- Living in New York City or ready to move there, working in the office five days each week.
- Existing US work authorization.
Bonus points
- Hands-on rollout experience with machine learning products, workflow automation or data tooling.
Benefits
Compensation and benefits
- Base salary: USD 130,000 to 150,000 per year
- Equity
- Health, dental and vision coverage
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time
Skills Required
- Roughly 1 to 3 years of professional experience after university
- At least 1 year in a client-facing implementation, rollout, or customer success role with direct customer relationship ownership
- Experience at a young, fast-moving company
- Comfort working in ambiguous situations and creating processes independently
- Solid technical grounding, including some SQL
- Ability to communicate effectively with engineers
- Four-year degree from a highly ranked US university
- Clear, concise communication skills and ability to lead large customer meetings independently
- Living in New York City or willing to relocate there
- Ability to work onsite in the office five days per week
- Existing US work authorization
- Hands-on rollout experience with machine learning products, workflow automation, or data tooling
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
