Customer Demand Specialist

Job Summary:

Responsible for the support of customers across the GSCS organisation. Responsibilities may include but are not limited to working closely with the Supply Chain Program Manager / Operations Manager, Sales, and Asset teams on the tactical execution of the overall engagement. Customer Order Backlog Management, preparing necessary reporting for local and corporate customers, and handling various administrative tasks linked to the daily business. Fundamental strategies and objectives. To this role, is the understanding of and working in accordance with, the GSCS mission and values.

Principal Responsibilities:

• Completes appropriate weekly task lists by working with the leaders and managers, prioritising workload accordingly.
• Responsible for the day-to-day Customer Demand Handling and proactive review.
• Creates, maintains, and manages the Customer demand in SAP and any 3rd party systems:
• Creates and updates Customer Purchase Orders and scheduling agreements/forecasts.
• Manage customer forecasts and actions on exceptions and errors.
• Reviews Customer Order backlog and actions systemic blocks and outbound shipments
• Review and provide feedback to the Supply Chain Manager / Program Manager regarding the potential inability to meet customers immediate demand.
• Handling exceptions on the program: blocks, export issues etc. Daily administration of pricing: expiring special price and revalidation
• Maintains and updates electronic and /or hard copy records as required.
• Adheres to process and quality standards for Global engagements and meets defined metrics.
• Effectively communicates with team members regarding current product information and provides accurate and detailed information, and input on products and final solutions.
• Promptly and accurately responds to prospective or existing customer information requests.
• Participates and contributes to Operations Meetings.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Fluent in English is mandatory. Any other language will be an advantage.
• Computer, email, phone, communication, and fast-paced solving skills required.
• Microsoft Office skills, mainly in Excel.
   

Communicates Effectively:

• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Attentively listens to others.
• Adjusts to fit the audience and the message.
• Provides timely and helpful information to others across the organization.
• Encourages the open expression of diverse ideas and opinions.
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Being Resilient:

• Is confident under pressure.
• Handles and manages crises effectively.
• Maintains a positive attitude despite adversity.
• Bounces back from setbacks.
• Grows from hardships and negative experiences.

​ Prioritising:

• Learns quickly when facing new situations.
• Experiments to find new solutions.
• Takes on the challenge of unfamiliar tasks.
• Extracts lessons learned from failures and mistakes.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

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