About Us
ZURU Edge is disrupting stale consumer goods categories and building new-generation brands to better serve modern consumers.
Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness.
What are you Going to do?
ZURU Edge is after a Customer Delight Ninja for our brands across ZURU Edge Brand Portfolio.
You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring, and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey.
📌 Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication.
📌 Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches.
📌 Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly.
📌 Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team
📌 Week-to-week reporting on defective stock issues and managing replacement stock send-outs
What are we Looking for?
To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.
Don’t miss this great chance to enter the FMCG world with one of NZ's key players
✔ 2+ Years of Experience as a community manager or similar customer service role
✔ Excellent verbal communication and writing skills
✔ Excellent interpersonal skills
✔ Familiarity with social media management and marketing
✔ Ability to multi-task, prioritize, and be organized
What do we Offer?
💰 Competitive compensation
💰 Annual Performance Bonus
⌛️ 5 Working Days with Flexible Working Hours
🌎 Annual trips & Team outings
🚑 Medical Insurance for self & family
🚩 Training & skill development programs
🤘🏼 Work with the Global team, Make the most of the diverse knowledge
🍕 Several discussions over Multiple Pizza Parties
A lot more! Come and discover us!
What We Do
ZURU is on a quest to reimagine tomorrow from A to Z. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction). Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world. ZURU TOYS ZURU Toys is one of the largest toy companies in the world, known for its innovation, creativity and disruption through automation. Inspired by kids and imaginative play, ZURU Toys distributes to all major retailers in over 120 countries and has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™, and Pets Alive™ and partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks. ZURU EDGE ZURU Edge is disrupting stale consumer goods categories and building new generation brands to better serve modern consumers. Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care and Health & Wellness. ZURU TECH ZURU Tech is revolutionizing the way the world builds to bring greater flexibility, speed, affordability, quality and sustainability to the construction industry. Ten years in the making, ZURU Tech has reinvented every aspect of the construction process, developing the world’s first BIM software that directly connects to fully automated production. Get to know us a little better by checking out our company Instagram @lifeatzuru
