What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
You will support initiatives aimed at improving performance visibility, reporting efficiency, and operational insights within the logistics contact centre. Key responsibilities include collecting, cleaning, and analyzing contact centre data (e.g., call volume, response time, resolution rates) to identify trends and areas for improvement.
You will support in developing and maintaining interactive dashboards using Power BI to track key performance indicators and support real-time decision-making. In addition, you will assist in automating routine reporting tasks, reducing manual effort and improving turnaround time for daily and weekly reports.
The role also involves supporting continuous improvement initiatives by providing data-driven recommendations, documenting reporting processes, and ensuring data accuracy and consistency. You will collaborate with team leaders and stakeholders to refine reporting requirements and enhance overall operational efficiency within the contact centre.
You will lead a project focused on enhancing performance visibility and reporting efficiency within the logistics contact centre through the development of a centralized Power BI dashboard and automation of routine reporting tasks.
Objectives:
- To consolidate multiple data sources into a single, reliable view of contact centre performance
- To improve visibility of key metrics such as call volume, service level, response time, and resolution rates
- To reduce manual effort and turnaround time in generating daily and weekly reports through automation
- To enable data-driven decision-making for team leaders and management
What you will learn & achieve:
- Producing interactive Power BI dashboard that tracks and visualizes key performance indicators
- Producing automated reporting solution (e.g., using Excel, Power BI, or other tools) for recurring reports
- Cleaned and structured dataset with documented data sources and definitions
- Documentation of dashboard logic, data flows, and reporting processes
- Final presentation summarizing insights, improvements made, and recommendations for further enhancements
Office Location: Uptown 5 Damansara
Job Posting End Date:
2026-08-31Skills Required
- Experience developing and maintaining interactive dashboards using Power BI
- Proficiency with Excel and creating automated reporting solutions
- Experience collecting, cleaning, and analyzing contact centre or operational data
- Ability to document data sources, data flows, dashboard logic, and reporting processes
- Ability to collaborate with team leaders and stakeholders to refine reporting requirements
- Experience producing presentations summarizing insights and recommendations
FedEx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FedEx and has not been reviewed or approved by FedEx.
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Healthcare Strength — Access to medical, dental, and vision coverage is highlighted for direct FedEx roles, often with short waiting periods and eligibility for part‑timers who meet hour thresholds. Feedback suggests these plans, combined with paid parental leave, are perceived as a strong part of the package.
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Retirement Support — A company 401(k) with match is emphasized, with eligibility beginning soon after hire in many roles and current plan materials maintained centrally. Feedback suggests this steady retirement vehicle helps offset base‑pay concerns for some roles.
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Leave & Time Off Breadth — Paid time off programs that can scale to multiple weeks, plus holiday and sick time, are called out across postings. Feedback suggests this time‑off breadth provides meaningful value alongside hourly wages, especially where overtime ebbs and flows.
FedEx Insights
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
