Customer Contact

Customer Service – COPS - Job Summary
Principal Responsibilities

• Receives and responds to customer inquiries and complaints relating to production shipments.
• Responsible for guiding compliant resolution in accordance with company guidelines.
• Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.
• Responsible for checking Customer websites for requirements, performance, etc.
• Attends daily shipping meeting.
• Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
• All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
• Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”
• Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if applicable) -IDOCS
• Generate "Exception Report" to communicate and coordinate finished goods shipments with warehouse personnel to meet “special” customer demands.
• Attend regularly scheduled "Customer Complaints Meeting" to streamline current work processes.
• Responsible for entering customer related terms (such as freight terms, pricing) into Future3.
• Giving out FFR numbers, calculating and reviewing FFR claims.
• Forecasts customer demand
• Authorize company induced outbound freight
• E&O and customer claim process
   

Education
Bachelor’s of Science Degree in Business, Marketing or related field
Experience
5 year’s experience in customer service area in transportation type manufacturing setting.
Knowledge
 

• Good communication skills both oral and written.
   

FUNCTIONAL COMPETENCIES
 

• Communication
• Analytical Skills
• Decision Making
• Teamwork
• Leadership
• Work under pressure

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Savings Fund

• Pension Plan

• Christmas Bonus

• Attendance Bonus

• Vacation Premium

• Medical Expenses

• Life Insurance

• Social security (IMSS, INFONAVIT, Retirement)

• Recognition for innovation and excellence

• Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW! 

“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.