The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.
Responsibilities- Handle incoming call, email, and chat inquiries regarding various aspects of personal accounts, loans, related products, and services
- Provide explanation of account information regarding transactional outcomes such as balances, pending or settled charges, and applicable fees.
- Fulfill requests regarding transactions and operational tasks, including check orders, load stop payment, money transfer and research as needed.
- Increase customer awareness of existing self-service features and benefits in the best interest of the account holder to enhance overall banking experience
- Escalate complex or unresolved customer situations as needed
- Guide customers through basic troubleshooting procedures to remove any obstacles affecting ability to properly access a product, service, or important information
- Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfaction
- Maintain current knowledge of Trustmark products, policies and services while remaining knowledgeable of standards and minimizing risks
- Perform additional duties as assigned.
- Must have a high school diploma or equivalent
- At least 2 years of customer service or contact center experience
- Bilingual English-Spanish speaking a plus
- Possess positive attitude and enjoys helping others
- Strong attention to detail and problem-solving ability
- Excellent written and verbal communication skills
- Proficient PC skills including Microsoft Office suite
- Ability to remain calm in highly stressful situations
- Four-year college degree strongly preferred
- Banking or other financial institution experience preferred
Skills Required
- High school diploma or equivalent
- At least 2 years of customer service or contact center experience
- Strong attention to detail and problem-solving ability
- Excellent written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to remain calm in highly stressful situations
- Four-year college degree
- Banking or other financial institution experience
- Bilingual English-Spanish speaking
Trustmark Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustmark Bank and has not been reviewed or approved by Trustmark Bank.
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Retirement Support — Offerings include a 401(k) with company match and an employee stock purchase plan, supporting long‑term savings and retirement readiness.
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Leave & Time Off Breadth — Paid vacation, sick leave, and defined holidays provide predictable time away and help balance work and life.
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Wellbeing & Lifestyle Benefits — Banking perks, tuition reimbursement, and structured training and development add non‑cash value beyond base pay.
Trustmark Bank Insights
What We Do
Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas. Equal Housing Lender | Member FDIC Privacy Policy: www.trustmark.com/privacy.html
