We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves*
12 Sick Leaves*
1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
The Customer Contact Officer supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels. This role focuses on assisting customers with bookings, inquiries, and event-related concerns to ensure a seamless and enjoyable experience.
YOUR DAILY RESPONSIBILITIES
Respond to customer inquiries and booking requests across phone, email, chat, and social channels
Process ticket orders, cancellations, and refunds for events
Assist customers with event-related concerns and provide accurate information
Handle customer issues and provide timely resolutions
Maintain accurate records and follow service processes
Deliver a high standard of customer experience across all interactions
A BIT ABOUT YOU
Confident using multiple systems and working across omni-channel support
Strong communication skills with professionalism across all interactions
Adaptable in a fast-paced and changing environment
Strong problem-solving skills with the ability to implement solutions
Good time management and ability to handle competing priorities
High attention to detail with a sense of urgency
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
Skills Required
- Experience using multiple systems and providing omni-channel support (phone, email, chat, social)
- Strong written and verbal communication skills with professional tone
- Ability to adapt in a fast-paced and changing environment
- Strong problem-solving skills and ability to implement solutions
- Good time management and ability to handle competing priorities
- High attention to detail and a sense of urgency
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
