Customer Connectivity Specialist

Posted Yesterday
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Johns Creek, GA, USA
In-Office
Junior
Logistics • Transportation
The Role
The Customer Connectivity Specialist collaborates with national accounts, analyzes data requirements, processes service requests, and communicates with stakeholders to enhance connectivity strategies.
Summary Generated by Built In

               

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

               

Position Summary

Collaborates with national accounts and electronic data interchange support to coordinate and implement projects for customers.

Major Tasks and Responsibilities

  • Collects data and business requirements from customers by analyzing key documents, such as trading partner profiles, customer scorecards, and electronic data interchange specifications.
  • Prepares internal reports to update management on account statuses.
  • Communicates daily with internal and external stakeholders.
  • Processes data service requests to analyze and resolve technical issues.
  • Delivers verbal and written communication to senior executives.
  • Monitors industry trends and best practices to enhance customer connectivity strategies.

Preferred Qualifications

  • Associate degree in business or a related field.
  • 2+ years of transportation, data analysis, or customer service experience.
  • Proficiency in Microsoft Office and AS400.

               

               

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. 

  

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Top Skills

As400
MS Office
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The Company
Johns Creek, , Georgia
3,979 Employees
Year Founded: 1924

What We Do

Saia isn’t logistics as usual. We’re a different kind of company. We’re people-focused and safety-driven – with a history of stability that comes from over a century in the industry. When you join us, you get a team that has your back, leadership that’s always ready to listen and a culture built on doing things the right way – for our people, customers, and community. So if you’re ready to learn, grow and build a successful future, let’s go further, together

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