Customer Compliance Representative II

Job Description
The Compliance Review Specialist serves as a critical link between customer requirements and operational execution within the Aftermarket Service Center. This role, within the Program Management Organization, is responsible for ensuring that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, Successful candidates ensure that deliverables meet all quality and contractual standards while supporting the Customer Service Manager (CSM) in maintaining high levels of customer satisfaction and business growth.
Key Responsibilities:

• Compliance & Contract Acceptance: Review customer and product repair requirements daily to ensure absolute compliance with purchase orders, contracts, and command media procedures.
• Customer Interface & Support: Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs.
• VAS Growth Driver: Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios; leverage the compliance review process to propose strategic enhancements that drive business growth and optimize customer lifecycle support.
• Cross-Functional Problem Solving: Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions.
• Operational Excellence: Utilize Lean Manufacturing and Six Sigma principles to continuously improve compliance processes; participate in Kaizen events and process walks on the manufacturing floor.
• Technical Documentation: Interpret technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards.
• Business Support: Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG (Aircraft on Ground) emergency requirements.
• Project Coordination: Organize and prioritize multiple activities in a team environment to drive continuous improvement projects and ensure on-time delivery.

Required Education, Experience, & Skills

• Drug Free: Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program with random testing
• Education: High School Diploma with 3+ years of relevant work experience in a regulated manufacturing or aerospace environment.
• Compliance Mindset: Proven ability to follow and interpret command media procedures and strict regulatory policies.
• Problem Solving: Demonstrated ability to solve complex problems and implement systemic corrective actions.
• Communication: Strong interpersonal and communication skills, with the ability to coordinate effectively across internal teams and external customers.
• Organization: Ability to manage multiple tasks and prioritize activities in a fast-paced team environment.
• Regulatory Requirement: Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.

Preferred Education, Experience, & Skills

• Education: Associate's degree in Business, or a Technical field.
• Industry Experience: Previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations.
• Technical Proficiency: Experience using ERP systems and proficiency with MS Office Products.
• Process Improvement: Certification or practical experience in Lean Manufacturing or Six Sigma.
• Domain Knowledge: Technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.

Pay Information
Full-Time Salary Range: $64935 - $110390
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.