Customer Compliance Project Manager

Reposted 4 Days Ago
Be an Early Applicant
Milpitas, CA, USA
Hybrid
140K-189K Annually
Senior level
Artificial Intelligence • Semiconductor
Joining Graphcore gives you a seat at the top-table, shaping the future of Artificial Intelligence.
The Role
The Customer Compliance Project Manager will establish security frameworks, manage audits, implement quality systems, perform risk assessments, and ensure compliance with various standards.
Summary Generated by Built In

Salary Banding: $139,700 - $189,000

About Us 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing 

 Role:

  • Establish ISO 27001 information security framework and Lead SOC2 readiness
  • Manage customer audit preparation and support (security, quality, IP protection)
  • Develop NDA and data handling protocols for customer co-location
  • Create physical security controls for customer-dedicated lab spaces
  • Build customer compliance value proposition  

Quality Management Systems  

  • Implement ISO 9001 quality framework for test operations
  • Establish ISO 17025 lab accreditation roadmap
  • Design document control hierarchy (policies, procedures, work instructions)
  • Coordinate internal audits across compliance domains  
  • Manage compliance register for certifications, licenses, and audit schedules 

Risk & Compliance Operations 

  • Conduct risk assessments for new customer engagements and lab configurations
  • Implement access control and visitor management for lab environments
  • Develop incident response procedures for security/IP incidents
  • Create compliance dashboard showing certification status, audit findings, metrics
  • Partner with Legal on customer contract compliance requirements 

Required Qualifications 

  • 5+ years in quality management, information security, or customer compliance roles
  • Experience with ISO 27001, SOC2, and/or ISO 9001 implementation and audits
  • Background in data centers, lab, or manufacturing environments
  • Strong understanding of risk assessment and control frameworks
  • BS/BA degree in Engineering, Information Security, Quality Management, or related field
  • Proven ability to prepare for and support customer audits successfully 

Preferred Qualifications 

  • Knowledge of ISO 17025 lab accreditation requirements and implementation
  • Experience with ServiceNow GRC (Governance, Risk, Compliance) modules 

Benefits  
 
In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.  

 

Top Skills

Iso 17025
Iso 27001
Iso 9001
Servicenow Grc
Soc2

What the Team is Saying

Monika
Dionysia
Dave
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Bristol
488 Employees
Year Founded: 2016

What We Do

At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.

Why Work With Us

Our team is at the forefront of the machine intelligence revolution, enabling innovators from all industries to build AI-native products to expand human potential. What we do at Graphcore really makes a difference.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Graphcore Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Graphcore, we value wellbeing and flexibility to support a healthy work/life balance. Our hybrid approach encourages office-based colleagues to work onsite three days a week, with trusted flexibility built on trust and transparency for everyone.

Typical time on-site: 3 days a week
HQHeadquarters
Austin Office
Bengaluru Office
Cambridge Office
Gdańsk Office
Hsinchu Office
London Office
Learn more

Similar Jobs

Graphcore Logo Graphcore

Operations Coordinator

Artificial Intelligence • Semiconductor
Hybrid
Milpitas, CA, USA
488 Employees

Graphcore Logo Graphcore

Architect

Artificial Intelligence • Semiconductor
Hybrid
2 Locations
488 Employees

Graphcore Logo Graphcore

Network Engineer

Artificial Intelligence • Semiconductor
Hybrid
Milpitas, CA, USA
488 Employees

Graphcore Logo Graphcore

Principal Power Engineer

Artificial Intelligence • Semiconductor
Hybrid
Milpitas, CA, USA
488 Employees
253K-343K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account