Customer Compliance and Lifecycle Coordinator (x|f|m) - Hybrid

We are currently looking for a Customer Compliance and Lifecycle Coordinator / Product Life Cycle Manager (F/M) to join our Technical Department Strategic Accounts.
In this role, you are responsible for developing a compliance and coordination support system for Strategic Accounts to maintain and protect current business, thereby safeguarding Sartorius' reputation and fostering future short- to mid-term business growth and revenue.
This is a full-time, hybrid role requiring some days on-site at our Aubagne location or our headquarters in Göttingen, with the flexibility to work remotely on other days.

Grow with us – Your Responsibilities:

• Support tender processes by addressing compliance aspects promptly, enhancing short-term business opportunities

• Coordinate customer requests and projects related to quality and regulatory affairs from the early stages of URS to final product qualification at the customer's premises (questionnaires, specifications, statements ...)

• Monitor the implementation of changes notified by Sartorius, coordinating necessary actions in line with the MSA (Master Supply Agreement) or quality agreement

• Centralize and analyze requests concerning the full range of single-use products, involving the right people and using tools like DAM (PLM) and SAP

• Collect information from internal departments (Quality, Marketing, ETO, Operations) to address customer requests effectively

• Support local quality teams in crisis management related to complaints

• Participate in corporate quality projects, including continuous improvement and KPIs

• Propose and implement tools to optimize follow-up and communication internally and with customers

• Maintain constant contact with the Strategic Account Manager, local sales representatives, and Single-Use Technology Experts to share information and align strategies

• Occasionally travel to customer sites, Sartorius sites, or for internal meetings

What will convince us:

• Bachelor's or Master's degree in Quality Management, Life Sciences, or a related field

• Experience in quality management and Single-Use Technology is highly appreciated

• Knowledge of cGMP and regulatory requirements in the biopharma industry

• Strong motivation for customer contact, autonomy, rigor, and adaptability

• Excellent written and verbal communication skills in English

• Teamwork skills and proven ability to work with cross-functional teams

• Strong organizational skills, autonomy, and leadership abilities

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant software tools

What we offer

As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers

• Work life balance: Remote options, flextime, flexible work schedules, sabbaticals

• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers