Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Complaint Handling Specialist is responsible for managing the end-to-end complaint handling process, including intake, assessment, investigation, documentation, escalation, customer follow-up, and timely closure in compliance with internal procedures and regulatory requirements.
This position is part of the Quality Department located in Grens in Switzerland (VD) and will be an on-site role (fixed-term / 6 months).
What you will do:
Receiving, reviewing, and processing customers feedback while using Good Documentation Practices.
Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.
Evaluate the complaints for potential health hazard and determine if complaints require escalation.
Review’s complaint investigation to ensure investigations meet procedural requirements.
Participate in complaint investigation with the relevant Subject Matter Experts.
Perform additional duties as assigned.
Who you are:
Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).
At least 2-3 years complaint handling experience in a GMP/medical device establishment preferred.
Preferred ability to apply FDA 21 CFR 820, ISO 13485, ISO 9001 and other relevant regulation/standard relating to complaint processing.
Fluent English and French language skills (written and spoken).
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel up to 5%.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy
- 2-3 years complaint handling experience in a GMP/medical device establishment
- Knowledge of FDA 21 CFR 820, ISO 13485, ISO 9001 and relevant complaint processing regulations/standards
- Fluent English and French language skills, written and spoken
- Familiarity with Good Documentation Practices and complaint documentation processes
- Ability to travel up to 5%
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
