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Job Function:
Data Analytics & Computational SciencesJob Sub Function:
Business IntelligenceJob Category:
ProfessionalAll Job Posting Locations:
Bogotá, Distrito Capital, ColombiaJob Description:
As a Customer Collaboration Lead, you will play a critical role in shaping how the organization understands, engages, and responds to customer needs.
You will be responsible of defining and leading the strategy for the Customer Collaboration program, aligning how the organization partners with customers and translates their needs into business impact. You will be responsible for transforming customer feedback, collaboration outcomes, and market insights into clear priorities and actionable initiatives assuring that customer needs are not only heard, but embedded into business decisions, operational improvements, and digital capabilities.
By fostering cross-functional alignment and enabling co-creation, you will accelerate high-quality decision-making and drive measurable improvements in both customer experience and business performance.
Customer Insights & Strategy
- Build and drive the Voice of the Customer strategy, translating feedback and insights into clear actions and priorities.
- Analyze the root cause of problems and develop a deep understanding of the business.
- Ensure a differentiated experience for strategic customers by maintaining and/or improving benchmark scores from Customer Experience Surveys.
- Identify opportunities to improve customer experience and lead initiatives with measurable business impact.
Customer Collaboration & Value Delivery
- Define and lead the Customer Collaboration strategy, ensuring alignment with business priorities and customer needs.
- Work closely with Global Customer Collaboration teams to drive regional implementation and continuous improvement of the customer experience journey.
- Lead workshops, listening sessions, and co-creation initiatives with customers and internal stakeholders.
Collaborate to optimize the balance between service and cost, supporting growth plans and contributing to P&L through efficiency and savings initiatives in partnership with the E2E Supply Chain.
Requirements
- Fluent in Spanish, English and Portuguese (oral and written)
- Advanced proficiency in PowerPoint and data analysis tools (Excel, Power BI or similar).
- Completed bachelor’s degree (Business, Economics, Management, Engineering).
- Minimum 3 years of experience in E2E supply chain, customer experience, customer success, consulting, operations, or transformation roles.
- Experience leading workshops with internal and external stakeholders, managing and following multiple action plans with different areas.
- Proven experience working cross-functionally and influencing stakeholders without direct authority.
- Customer-centric mindset and business acumen and understanding of E2E supply chain.
- Strong analytical capabilities, with the ability to translate data and insights into actionable strategies.
- Collaborative, proactive and influential profile to manage multiple stakeholders (internal and external) with strong adaptability.
- Leadership profile to execute initiatives based on E2E analysis and exchanges between the operations team and customers.
- Ability to motivate and transform the mindset of people to make them passionate about improving the customer experience.
- Proactive, collaborative, and solutions-oriented mindset with high learning agility.
- Domestic and international travel may be required up to 30% of the time, depending on the initiatives.
Required Skills:
Preferred Skills:
Advanced Analytics, Analytical Reasoning, Business Behavior, Business Intelligence (BI), Cross-Functional Collaboration, Data Analysis, Data Integration, Data Modeling, Data Privacy Standards, Data Reporting, Detail-Oriented, Management Systems Implementation, Problem Solving, Process Oriented, Project Management, Statistical Analysis Systems (SAS) Programming, Workflow AnalysisSkills Required
- Fluent in Spanish, English and Portuguese (oral and written)
- Advanced proficiency in PowerPoint and data analysis tools (Excel, Power BI or similar)
- Completed bachelor's degree (Business, Economics, Management, Engineering)
- Minimum 3 years of experience in E2E supply chain, customer experience, customer success, consulting, operations, or transformation roles
- Experience leading workshops with internal and external stakeholders and managing multiple action plans
- Proven experience working cross-functionally and influencing stakeholders without direct authority
- Customer-centric mindset, business acumen and understanding of E2E supply chain
- Strong analytical capabilities; translate data and insights into actionable strategies
- Collaborative, proactive and influential profile with strong adaptability
- Leadership to execute initiatives based on E2E analysis and operations-customer exchanges
- Ability to motivate and transform mindsets to improve customer experience
- Proactive, collaborative, solutions-oriented mindset with high learning agility
- Domestic and international travel up to 30%
- Advanced Analytics
- Analytical Reasoning
- Business Intelligence (BI)
- Cross-Functional Collaboration
- Data Integration and Data Modeling
- Data Privacy Standards and Data Reporting
- Detail-Oriented, Problem Solving, Process Oriented
- Project Management and Workflow Analysis
- Statistical Analysis Systems (SAS) Programming
- Management Systems Implementation
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
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Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
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Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
