Customer Care Associate - Portuguese and English Speaker

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. 

Job Description

EcoVadis is looking for a Customer Care Associate to take ownership of our customers' experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You are on the front lines of the EcoVadis mission!

Your responsibilities will include:

• Engage with customers via phone, email, etc to assist in the customer support process.
• Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
• Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers’ database using Country company registers and online databases.
• Respond to queries from clients via email and phone and contact internal and external stakeholders to get more information when required.
• Contribute to the development and enhancement of the qualification process.
• Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone).

Qualifications

You must have an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

• Fluency in English is a must
• High proficiency in Portuguese and Spanish language required
• At least 1 year of experience preferably with international exposure in a customer service /support role.
• Bachelor’s Degree completed.
• Able to multitask and prioritize based on business/customer needs.
• Salesforce and/or Zendesk experience a plus.
• An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
• Customer and quality-oriented attitude.
• Strong analytical and problem-solving skills.

Additional Information

• Start date: ASAP
• Location: Mexico City (Hybrid) 
• Requirement: 4 days per month in office 
• Contract length : 1 year 

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.