Customer Care Advocate - 11/5/25

Description and Requirements
Our Customer Care Advocates handles inbound customer service inquiries via the telephone and resolves complex life insurance claim inquiries.
The successful candidate is a compassionate listener with strong phone skills who can guide callers with clarity, empathy, and professionalism-ensuring each interaction is a supportive and positive experience, even during emotionally difficult times.
With an understanding of the customers' needs and commitments to providing effective solutions, you will deliver a service experience that not only meets but exceeds expectations, making it simple and seamless for customers to do business with us.
The Team You Will Join - Life Services Department
Location: Warwick, RI with In-Person Training. New Hires Should live within a commutable distance of Warwick . Employees report to the office 1x a month after going virtual
The Opportunity - Life Service Customer Care Advocate
Looking for a role where your compassion and communication skills truly make a difference ? As a Customer Care Advocate, you'll take inbound calls from family members, attorneys and funeral homes regarding life insurance death claims . Whether helping someone start a new claim or providing updates on an existing claim, you'll be a trusted voice during one of life's most difficult moments.
We're looking for great listeners with a strong phone presence, empathy and attention to detail . If you're someone who thrives on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact in your work .
As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:
How You'll Help Us Build a Confident Future (Key Responsibilities)

• L ive within a commutable distance to a MetLife Office

• Complete t raining and nesting in-office November 5 th - December 23 rd , 2025 . No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training.

• Attend required o ffice visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.

• W ork required shift during hours of operation between 8:00am - 8 :00pm ET Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.

• C onsistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

• Strong computer/keyboard skills .

• Ability to navigate between multiple computer systems and applications simultaneously .

• Strong ability to multitask, navigate business procedures and problem solve.

• Quickly grasp information and efficiently solve verbal challenges with strategic thinking.

• Ability to adapt to new technologies .

• Communicate complex verbal and written concepts with ease.

• Ability to prioritize and manage time effectively.

• D emonstrate empathy and active listening to others

• High School Diploma or GED

What Can Give You an Edge (Additional Skills)

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Higher educatio n or professional certification

• Insurance or financial service industry experience

• Prior call center experience

The expected salary range for this position is $20/hour. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$20/hour