Job Purpose:
Our Customer Billing Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entryJob Responsibilities:
● Address the more common variety of scenarios encountered that causes billing exceptions/ errors.● Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
● Follow established approval matrix for processing credit memos.
● Research and gather supporting documentation for all assigned customer disputes.
● Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
● Identify scenario(s) encountered that cause customer disputes with assistance.
● Take appropriate action regarding impact to Sales Reps’ commission with assistance.
● Reconcile customer payment in Accounts Receivable system to validate the dispute application.
Additional Responsibilities & Qualifications:
● Strive to consistently meet or exceed individual and team goals.
● Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.
●Other related duties and responsibilities, as required or assigned
●Systems used include SAP, CXWB, VOS(SFD), Uniscore, Document Viewer and WebCollect.
Work Experience:
● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).Education:
● Bachelor's Degree PreferredWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Skills Required
- 1-3 years of related job experience
- Proficient with Microsoft Office Suite
- Experience with Oracle Cloud, CXWB, Oracle ESB, VOS (SFD), Uniscore, Document Viewer, WebCollect
- Excellent verbal, written, interpersonal and diplomacy skills
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes
- Basic experience with office/operational systems
- Strong customer service skills (friendly, courteous, helpful)
- Bachelor's degree
Veritiv Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veritiv Corporation and has not been reviewed or approved by Veritiv Corporation.
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Retirement Support — Retirement offerings include a 401(k) match with immediate vesting and company profit-sharing that enhance long-term savings. Defined benefit/contribution pension options are also referenced, strengthening the retirement package.
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Strong & Reliable Incentives — Profit-sharing for all employees and pay-for-performance programs provide additional earning potential tied to achieving goals. These incentives appear prominently alongside base pay and core benefits.
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Healthcare Strength — Medical, dental, and vision coverage is comprehensive, complemented by life and disability protections. Recent investments kept employee health premiums the same or lower, improving overall value.
Veritiv Corporation Insights
What We Do
Veritiv is a North American leader in business-to-business distribution solutions. We’re a Fortune 500® company with approximately 8,200 employees, $8.3 billion in revenue, and an expansive North American network. A leading provider of packaging, print and paper, publishing, facility solutions and logistics, we serve customers across virtually every industry – including more than half of our fellow Fortune 500 companies. We are shaping our systems and processes to support a successful and sustainable future. We don’t just encourage an entrepreneurial spirit, we embody it.
