Kotak Mahindra Bank

Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

Reposted 16 Hours Ago

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Hyderabad, Telangana, IND

In-Office

Entry level

Fintech • Payments • Financial Services

The Role

Manages credit card hardship collections and recovery operations, including repossessions, external agency coordination, legal formalities, field visits, team leadership, and collection performance. Ensures delinquent accounts are resolved efficiently while maintaining compliance with bank policies, regulatory requirements, and ethical standards. Trains and guides collections staff and coordinates with legal, sales, and repossession teams.

Summary Generated by Built In

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency. ResponsibilitiesMonitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Skills Required

Experience managing collections and recovery operations
Ability to oversee repossession activities and coordinate with external agencies
Ability to handle collection-related legal formalities
Field readiness and willingness to conduct field visits
Team leadership, training, and performance management skills
Knowledge of compliance with bank policies, regulatory guidelines, and ethical standards

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The Company

HQ: Mumbai

74,097 Employees

Year Founded: 1985

What We Do

About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com