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The Role
Manages collections and recovery operations for a retail asset portfolio. Oversees repossessions, coordinates with agencies and sales teams, handles collection-related legal formalities, conducts field visits, and leads team training. Ensures delinquent accounts are resolved efficiently while maintaining compliance with bank policies, regulations, and ethical standards.
Summary Generated by Built In
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.
ResponsibilitiesMonitor and maintain collection performance across the assigned portfolio.
Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
Liaise with collection agencies to ensure effective recovery strategies.
Handle legal formalities related to collections and repossession in coordination with the legal department.
Conduct field visits as required to support and supervise collection efforts.
Train and guide the collections team to enhance performance and compliance.
Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.
Skills Required
- Experience managing collections and recovery operations
- Ability to oversee repossession activities and coordinate with external agencies
- Ability to handle legal formalities related to collections and repossession
- Willingness and ability to conduct field visits
- Team leadership, training, and coaching capabilities
- Knowledge of compliance, regulatory guidelines, and ethical collection standards
- Confidence and readiness to work in the field
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The Company
What We Do
Kotak Mahindra Group is an Indian financial services conglomerate founded in 1985. Its flagship Kotak Mahindra Bank provides commercial banking and serves individuals and corporate customers through banking, lending, payments, and corporate solutions. Across the wider group, offerings include stock broking, mutual funds, life insurance, and investment banking, addressing diverse personal and corporate financial needs across India.
