Next2Vet is a leading veterinary distributor committed to supporting veterinary clinics and animal hospitals across Sweden. Our mission is to be the veterinarian's best friend by providing a wide range of high-quality products, consumables, medical equipment, pet food, and exceptional service. With a customer centric approach, Next2Vet is dedicated to helping veterinary practices succeed in delivering top care for animals.
We are now looking for a Customer and Technical Support Manager to join our team in Ystad.
The primary function of the role is handling incoming customer requests via phone and email. You will help create a high-quality contact surface for customers to turn to with everyday questions regarding consumables and to a certain degree, veterinary medical equipment. You will provide support, guidance and problem solving with rapid response, focus and high efficiency. The role is also responsible for the technical department and is responsible for setting the best structure and process for the department. As a leader for both customer support and technical support you will coach and lead the team to create a best in class performance towards our customers.
Key Responsibilities:
- Handling orders and requests via phone and email
- Product product knowledge
- Answering queries with regards to pricing, delivery times and range of products
- Distributing and supporting on customer offers towards the sales representatives
- Handling incoming orders from the web shop
- Keeping product range and customer register updated daily
- Looking into and solving reported customer complaints and problems
- Identifying and implementing possible improvements to workways and routines
- Statistics handling
- Reporting via CRM
- Lead and support both customer support and technical department
If this role sounds like you, please forward your application together with a covering letter.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
