Customer Analytics Manager

Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States.
About the team & opportunity
Ontra is seeking a Customer Analytics Manager reporting to our Managing Director, Customer Success Operations & Strategy.
This role is a great opportunity for a dynamic and detail-oriented individual to provide strategic advice to the Customer Success team and senior leadership through comprehensive analysis of customer data. You will work closely with data and operations teams to establish processes that ensure the collection of vital data to drive your analyses.
If you are a self-starter with a strong analytical background and excellent communication skills, we'd love to get to know you.
What you'll do

• Leadership Reporting: Present key customer data and advise senior leadership on strategic decisions.
• Data Migration: Support the data team's migration from Looker to Sigma, gaining expertise in Sigma to enhance data analysis and business intelligence capabilities.
• Reporting Automation: Develop and implement automated leadership reporting processes within Sigma to streamline data reporting and analysis.
• CS Improvements: Identify CS and sales growth and improvement areas through data analysis.
• Collaboration: Work with CSMs and cross-functional stakeholders to understand and address project-related issues.

What you'll bring

• Experience: At least 1 year in investment banking, consulting, private equity, or FP&A, with a foundation in financial analysis and project management.
• Analytical Skills: Demonstrated ability in data analysis, project management, and problem-solving, with a keen attention to detail.
• Tooling Experience: Proficiency in spreadsheets and slideshows (Microsoft or Google)
• Business Intelligence Skills: Experience with Sigma and/or Looker (or general BI tools) preferred.
• Communication: Excellent communication and collaboration skills.
• Initiative: Self-starter mentality with a desire for ownership from start to finish.

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Pay transparency
Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.
Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base pay range
$92,000 - $138,000 USD
Benefits snapshot

• Remote-first working policy, with options for coworking
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and parental benefits
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, & robust onboarding program
• Various options for medical, dental, and vision insurance

About Ontra
Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Personnel Privacy Notice: https://bit.ly/46lVT74
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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