- Analyze customer behavior across onboarding, engagement, renewal, upsell, and win-back stages to identify growth and retention opportunities.
- Translate complex datasets into insights that directly inform lifecycle strategies, pricing decisions, and operational improvements.
- Measure and optimize initiatives using experimentation, cohort analysis, and statistical techniques.
- Clearly explain what’s happening, why it matters, and what to do next to business stakeholders.
- Partner with Service Operations to analyze processes, service performance, and cost drivers affecting customer experience.
- Build and maintain metrics, dashboards, and analytical readouts used by leaders to guide decisions.
- Support data-driven business cases for new initiatives, tools, or process changes.
- Own analytics work from problem definition through delivery in a matrixed environment.
- Collaborate with Product, Technology, BI, and Data Science teams to define KPIs and success criteria.
- Influence priorities and outcomes without direct authority, acting as a trusted analytics advisor.
- Partner with BI and Data Engineering teams to ensure data accuracy, accessibility, and consistency.
- Contribute to analytics standards and data governance practices that improve trust and adoption.
- Perform other duties as assigned
- 5+ years of experience in Customer Analytics, Lifecycle Analytics, or Business Analytics.
- Strong hands-on experience with SQL and large, relational datasets.
- Experience using BI and visualization tools such as Tableau, Power BI, MicroStrategy, or similar.
- Proven ability to connect analytics to real business decisions and outcomes.
- Comfort working in fast-paced, cross-functional environments with limited oversight.
- Experience in subscription businesses, insurance/warranty, retail, or service-based industries is a plus.
- You are a self-starter who owns business challenges and solutions end-to-end.
- You combine strong analytical skills with clear storytelling.
- You thrive in ambiguity and turn complex data into clarity.
- Your influence through credibility, not hierarchy
At Cinch Home Services, analytics plays a critical role in shaping how we serve customers and grow profitably. In this role, you will have real ownership, strong visibility, and the opportunity to make a measurable impact on how millions of customers experience our services.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 5+ years of experience in Customer Analytics, Lifecycle Analytics, or Business Analytics
- Strong hands-on experience with SQL and large relational datasets
- Experience using BI and visualization tools such as Tableau, Power BI, MicroStrategy, or similar
What We Do
Cinch makes it easy for everyone to enjoy their home to the fullest, regardless of whether they own or rent. Building upon 40 years of proven experience, Cinch uses smart, modern tools and a seamless customer support network to remove the guesswork around preventing, diagnosing, and solving a wide variety of home-related issues. We also partner with thousands of expert technicians nationwide who share our genuine commitment to providing unmatched service and value, ensuring effortless control over the ever-evolving life of a home. Cinch strives to exceed owners, renters, real estate agents and affinity partners’ expectations, every time.
