Customer Analyst

Posted Yesterday
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Boksburg, Ekurhuleni Metropolitan Municipality, Gauteng, ZAF
In-Office
Entry level
Retail • Manufacturing
The Role
Analyzes sales, customer, market, budget, and purchasing data to identify trends and support promotional and profitability strategies. Develops sales forecasts, prepares evaluation reports, presents insights to leadership, recommends budget reallocations, and evaluates marketing or organizational changes. The role also supports sales strategy meetings, explains findings to staff, and uses retail analytics, customer data, and productivity tools.
Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability

WHAT YOU WILL DO


  • Collect data from sales reports for analysis.
  • Develop methods and strategies for assessing large amounts of data.
  • Closely study past sales data to determine trends in productivity.
  • Examine company budget.
  • Conduct research into competitive companies and the surrounding market.
  • Study shopping and purchase trends of consumer base and target demographic.
  • Use sales prediction software to determine future trends.
  • Create sales evaluation reports based on collected data.
  • Present sales reports to Customer managers, Customer Directors, and/or MDs.
  • Suggest adjustments and revisions to promotional strategies to improve sales and profitability.
  • Provide suggestions for budget rearrangement and re-allocation of funds to save money.
  • Attend and participates in sales strategy meetings.
  • Lead informational sessions for staff to explain sales trends and new marketing strategies.
  • Assist in implementing budget and marketing changes and evaluates results.
  • Draw up reports of improvements or lack thereof in the wake of company restructuring.

WHAT YOU’LL BRING TO THE TABLE

Competencies

  • Speaks confidently and articulately in front of a group.
  • Possesses strong math skills.
  • Demonstrate the ability to think both analytically and creatively.
  • Possesses strong problem-solving skills.
  • Communicates clearly and effectively.
  • Pays close attention to detail.
  • Manages time efficiently.
  • Works well with a team.
  • Can translate financial and mathematical jargon into layman’s terms for explanatory purposes.

Experience

  • Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis)
  • Possess knowledge of the retail industry.
  • Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.
  • Speak confidently and articulately in front of a group.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Skills Required

  • Proficiency in sales software and customer data tools, including Smart Shopper, Dunnhumby, Nielsen, Shoprite B2B, Spar Insights, MicroStrategy, and DataOrbis
  • Knowledge of the retail industry
  • Proficiency in Microsoft Word, Advanced Excel, Outlook, and PowerPoint
  • Strong mathematical and analytical skills
  • Strong problem-solving skills
  • Clear and effective communication skills
  • Ability to present confidently and articulately to groups
  • Ability to translate financial and mathematical concepts into plain language
  • Strong attention to detail
  • Effective time management and teamwork skills
Am I A Good Fit?
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The Company
HQ: Bryanston
7,958 Employees
Year Founded: 1920

What We Do

Our portfolio of iconic household brands is the vehicle for our mission. As one of Africa's largest listed FMCG manufacturers, our core business is ensuring these everyday foods and beverages nourish lives from the biggest cities to the smallest villages. Our iconic brands are well-known in South Africa, and our products cater for every meal and occasion. Our portfolio also includes leading brands in the home and personal care segments, and we have a growing presence in Africa. Our purpose is to nourish and nurture more lives every day. The Tiger Brands product range remain consumer favourites year-after-year including brands like Koo, Fattis and Monis, Jungle Oats, All Gold, Purity, Oros, Ingrams, Doom and Tastic Rice. Read our Privacy Policy here for when you share your contact information with us: https://www.tigerbrands.com/contact-us

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