Are you passionate about delivering high-quality technical support and resolving complex issues across multiple platforms?
Do you thrive in a collaborative environment where you can continuously learn, improve systems, and make a meaningful impact for customers?
About the Role
The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.
Responsibilities
- Provide second-level technical support across multiple platforms and disciplines
- Respond to incidents and service requests with professionalism and urgency
- Deliver clear, concise, and timely updates to stakeholders on issue status and workload
- Identify and resolve project-related challenges to ensure smooth execution and successful completion
- Collaborate with cross-functional teams to meet project goals
- Follow security protocols for proper delegation of accounts and privileges
- Efficiently manage customer support cases in alignment with established support protocols and service standards
- Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction
Requirements
- Strong analytical and troubleshooting skills
- Effective communication and interpersonal abilities
- Ability to work independently with minimal supervision
- Customer service orientation with a commitment to customer satisfaction
- 2–3 years of related experience in application support or customer-facing roles
- Proficiency in PC environments, including Windows OS, internet, and web browsers
- Able to work an overlap with UK/USA time zones
- Experience with SQL and DevTools
- Knowledge of databases and cloud technologies is advantageous
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Strong analytical and troubleshooting skills
- Effective communication and interpersonal abilities
- Ability to work independently with minimal supervision
- Customer service orientation and commitment to customer satisfaction
- 2–3 years of related experience in application support or customer-facing roles
- Proficiency with PC environments, including Windows OS, internet, and web browsers
- Ability to work overlapping UK and USA time zones
- Experience with SQL and DevTools
- Knowledge of databases and cloud technologies
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
