If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you!
- Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.
- Serve exceptional customer service to ensure high satisfaction.
- Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation.
- Work with remote teams and other departments for a smooth customer experience.
- Embody our value of "Don't #@!% the customer".
- Acquire knowledge of new systems, products, and processes.
- Use Atlassian products to gain valuable skills that can be used across the company.
- It is important to note that there is a minimum 1.5 years in role required before exploring other opportunities at Atlassian.
- Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.
- We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.
- We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.
- We can juggle tasks while still meticulous to detail and providing high-quality service.
- At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.
- We provide product and service information, answer questions, and resolve issues.
- We are proud of our ability to switch between functions efficiently, which gives us the flexibility necessary for success.
It would be great, but not required if you have:
- Familiarity with Atlassian products
- Salesforce experience
- Previous support experience providing billing and account management support
- You can help deliver projects, from concept to execution
- You have demonstrated talent at inspiring change from customer feedback
What the Team is Saying
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
