The Impact of a Customer Adoption Manager at Coupa:
Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform. We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.
What You'll Do:
- Working towards becoming a Subject Matter Expert (SME)
- Developing standard processes within your areas of expertise and be a champion for their adoption
- Forging strong partnerships with customers and colleagues
- Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems
- Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
- Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
- Building and/or improve templates, training and presentations
- Handling customers where up to 25% of your time may include travel
What You Will Bring to Coupa:
- Proven 2 + years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler
- 1+ years of experience with Software as a Service is a must
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organisational skills and problem-solving abilities
- Analytical thinking
- Ability to work in a team environment and share standard methodologies regularly
Skills Required
- Proven 2+ years of experience in Supply Chain Design
- Experience with Coupa Supply Chain Modeler
- 1+ years of experience with Software as a Service (SaaS)
- Background in customer/client management
- Strong communication and presentation skills
- Strong organizational skills and problem-solving abilities
- Analytical thinking
- Ability to work in a team environment and share standard methodologies
What the Team is Saying
Coupa Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental‑health resources from day one. Plan breadth and wellness support are consistently emphasized.
-
Leave & Time Off Breadth — Time off includes flexible or unlimited PTO, paid parental leave, floating holidays, and dedicated volunteer time. Remote‑friendly practices are noted to support taking time away.
-
Parental & Family Support — Family‑building and caregiving supports include fertility benefits, generous parental leave, and resources for adoption and elder care. Return‑to‑work assistance and an onsite Mother’s Room are highlighted.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
