Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking an accomplished Customer Adoption Manager to serve as the customer's enterprise-wide adoption project manager. Reporting to the Director of Customer Success, this role will serve as a transformation operator who influences strategy for our Enterprise customers.
What You'll DoThis role is a key driver in accelerating time-to-value for our customers. Expect to:
Lead multi-department change across the residential homebuilding lifecycle, including but not limited to: Architecture, Purchasing, Sales, and Operations
Guide customers beyond incremental adoption toward operating model reinvention
Serve as the escalation owner when stakes are high
Bring market intelligence and industry trends into every engagement
Influence product direction based on real-world implementation friction
You’re a strategic customer advocate and technical project owner who cares deeply about empowering homebuilders through technology. You thrive in roles where you drive customers to success through project management, can serve as an industry thought partner and escalation quarterback, and are ready to use your judgement to establish best practices in times of ambiguity.
You have:
4+ years experience in a Customer Success role, ideally in a cutting-edge, fast paced, SaaS environment
Domain knowledge in Homebuilding
Experience using Customer Success Platforms (such as Planhat, ChurnZero, Gainsight) and you find it easy to learn new systems quickly
An incredibly strong sense of ownership--you take a proactive approach to triage potential issues and resolve them
You're comfortable using AI and deep analytics to ensure customers achieve measurable value
Excellent partnership skills and the ability to communicate exceptionally well with a wide range of stakeholders, it's a normal day if you're taking to a CEO, an architect, and an internal software engineer back-to-back.
Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.
Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
Skills Required
- 4+ years experience in a Customer Success role, ideally in a fast-paced SaaS environment
- Experience using Customer Success Platforms (Planhat, ChurnZero, Gainsight) and ability to learn new systems quickly
- Strong sense of ownership; proactive triage and resolution of issues
- Comfortable using AI and deep analytics to ensure customers achieve measurable value
- Excellent partnership skills and ability to communicate with a wide range of stakeholders (CEOs, architects, engineers)
- Domain knowledge in Homebuilding
Higharc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Higharc and has not been reviewed or approved by Higharc.
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Fair & Transparent Compensation — Pay is considered competitive, with signals of top‑of‑market intent and strong total compensation in key technical and marketing roles. Compensation packages commonly combine base, equity, and bonuses rather than cash‑only pay.
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Equity Value & Accessibility — Equity is described as a meaningful, sometimes “excellent,” component that materially lifts total compensation. Several role descriptions highlight significant equity for senior hires.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive with a high employer share of premiums. This points to a benefits design that lowers out‑of‑pocket costs for core health needs.
Higharc Insights
What We Do
Higharc's Homebuilding Cloud gives your homebuilding team the tools they need to design, estimate, sell, and build. Say goodbye to disconnected teams, outdated software, and repetitive manual work. Go to market faster than ever with one connected platform to design, estimate, sell, and build new homes and communities buyers love. Higharc is VC-backed and is led by a founding team that has launched products for Autodesk, EA, Nike, and Apple. We’re looking for world-class engineers and designers.
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