Customer Adoption Manager - (US REMOTE) 10083

Sorry, this job was removed Sorry, this job was removed at 08:09 p.m. (CST) on Wednesday, May 21, 2025
Hiring Remotely in US
Remote
Hybrid
94K-126K Annually
Fintech • Information Technology • Logistics • Payments • Analytics • Business Intelligence • Generative AI
Help Shape What's Next
The Role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What you will do:

  • Develop standard processes within your areas of expertise and champion their adoption.
  • Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
  • Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
  • Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
  • Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

What you will bring to Coupa:

  • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
  • Experience with Software as a Service is a must.
  • Good background in customer/client management.
  • Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
  • Strong organizational skills, analytical thinking and problem-solving abilities.

The estimated pay range for this role is as follows:

•Based in California:$107,100 -$126,000
•Based in Colorado: $93,500- $110,000
•Based in New Jersey: $107,100 -$126,000
•Based in New York: $107,100 -$126,000
•Based in Washington: $99,025 -$116,500

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

#LI-REMOTE
#LI-MH2

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

What the Team is Saying

Person1
Alex Moon
AI Trainer
“Coupa is the first company where senior and C-suite leaders make time to converse and welcome you with open arms! You are only one Slack, email, or knock on the door away from getting mentorship and advice on navigating growth at Coupa and creating a network to support you. “
Alex Moon
Jessica Fonseca
Aditya Maheshwari

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The Company
HQ: Foster City, CA
2,500 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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