RLI Insurance Company
Jobs
Customer Accounting Specialist (Atlanta, GA; Broadview Heights, OH or Peoria, IL)
Customer Accounting Specialist (Atlanta, GA; Broadview Heights, OH or Peoria, IL)
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The Role
Manage billing and collections for delinquent accounts: produce invoices and notices, contact customers via phone/email, research and resolve billing disputes, prepare account breakdowns, journal entries, and monthly aged receivables reporting, and support shared inbox management and special projects.
Summary Generated by Built In
About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeUnder occasional supervision, the Customer Accounting Specialist assists in handling and resolving matters of billing and collections for the company’s delinquent accounts. Identifies, analyzes and resolves billing and collection issues through internal and external contacts. Produces billing invoices, statements, and delinquent notices.
- This is an in-office position, Monday - Friday
- 8:30am - 5:00pm
- Facilitate pursuit of delinquent accounts and maintains documentation of collection records.
- Coordinate management of shared inboxes, to ensure service level standards are met. Responding to complex billing inquiries escalated by the team.
- Establishes contact via phone and email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
- Determines and intiates actions such as cancellations/reinstatements for non-payment of premium, cash movement, balance transfers to collections, etc. to resolve issues and disputes.
- Collaborates with internal and external contacts to identify, analyze and resolve billing and collection issues.
- Prepares detailed account breakdowns for complex accounts to support customer billing inquiries.
- Generates and distributes billing invoices, statements, and delinquent notices.
- Prepares monthly reporting on aged receivables and matters of collections to management.
- Prepares journal entries to reconcile account balances.
- Monitor and manage shared inboxes, responding to routine and complex billing inquiries, escalating as necessary.
- Answer incoming phone lines to address customer inquiries regarding payments, billing, and collections.
- Assists with special projects and other duties when needed.
- Typically requires a high school diploma, Associates degree in Accounting preferred or similar field
- 1+ years of related experience
- [OR] equivalent level of education and experience
- Ability to research moderately complex to complex billing and collection issues and recommend appropriate actions.
- Excellent verbal and written communication skills, with the ability to collaborate seamlessly with internal teams and external customers throughout the billing and collections lifecycle.
- Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
- Ability to handle multiple priorities, manage deadlines, and adapt to shifting workloads under frequent supervision.
- Demonstrate strong interpersonal skills, professional phone presence, and effective email communication to foster positive customer interactions and secure timely payments.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Skills Required
- High school diploma or equivalent
- Associate degree in Accounting or similar field
- 1+ years of related billing, collections, or accounting experience
- Proficiency with Microsoft Office (including Excel)
- Experience using general ledger and billing/collections applications
- Ability to research and resolve moderately complex to complex billing and collection issues
- Excellent verbal and written communication skills
- Professional phone presence and effective email communication for customer interactions
- Ability to prepare journal entries and monthly aged receivable reports
- Ability to manage multiple priorities, meet deadlines, and work under frequent supervision
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The Company
What We Do
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years. We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business. We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for: The best and brightest people in the industry who build strong relationships and provide outstanding service. An underwriting focus so we perform well in all market cycles. Our empowered, creative ownership culture. A customized approach to developing insurance products to meet very specific needs. Proven financial strength.
