Essential Responsibilities:
- Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
- Troubleshoot and resolve issues that arise during the implementation process.
- Maintain positive vendor relationships by delivering exceptional customer servic.
- Oversee quality assurance for team tasks including chargeback and return check efforts.
- Coordinate with collection vendors in the event of errors or identified issues.
- Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
- Reconcile vendor accounts and statements to ensure accurate billing.
- Conduct daily and monthly reconciliations of collection programs nationwide.
- Manage daily collection escalations from the collection partners.
- Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
- Exhibit strong communication, problem-solving, organizational, and delegation skills.
- Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
- Adhere to SOX controls, company policies, and procedures.
- Perform additional duties as required.
Qualifications:
- A minimum of 3 years of experience in accounting or accounts payable.
- At least 3 years of experience in implementation and collections.
- A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
- Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
- Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
- Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
- Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
- Upholds strict confidentiality regarding all company, employee, and customer matters.
- Works effectively in a team environment and collaborates with individuals across various business areas.
- Exhibits strong time management skills.
- Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data. Maintains composure in challenging situations and effectively escalates issues to management when necessary.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Skills Required
- At least 3 years of experience in accounting or accounts payable
- At least 3 years of experience in implementation and collections
- Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience
- Proficiency with Microsoft Word and Microsoft Excel
- Advanced Excel skills
- Knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle
- Strong customer service and problem-resolution skills
- Strong communication, organizational, delegation, and time-management skills
- Meticulous attention to detail and ability to meet deadlines
- Ability to maintain confidentiality and uphold ethical standards
- Ability to collaborate effectively across business areas and work in a team environment
Verra Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verra Mobility and has not been reviewed or approved by Verra Mobility.
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Retirement Support — Retirement benefits are considered strong, with a 401(k) match that vests immediately and automatic enrollment for new hires. This component stands out alongside financial tools like HSA/FSA options.
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Parental & Family Support — Paid parental leave at full pay and additional family-forming support are highlighted as part of the package. These programs contribute to a perception of comprehensive family support.
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Flexible Benefits — The package offers multiple medical plan options with HSA contributions and a wide array of ancillary programs such as EAP, mental health resources, identity protection, and tuition aid. Breadth and choice are positioned as relative strengths in some teams.
Verra Mobility Insights
What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
