Jobs at Verra Mobility

Processes high volumes of customer and citizen requests according to business rules, statutes, procedures, and service-level agreements. Reviews submissions for accuracy, resolves missing information, escalates complex issues, provides customer service, maintains records, and supports internal teams. The role also sorts, scans, and processes incoming mail and requires in-office attendance two to three days per week for mail handling and other operational needs.

Processes high volumes of customer and citizen requests according to business rules, procedures, statutes, and service-level standards. Reviews submissions for accuracy, resolves missing information, escalates complex issues, maintains records, and provides customer service. The role also processes internal requests and sorts, scans, and handles incoming mail, requiring in-office attendance two to three days weekly.

Processes high-volume customer and citizen requests according to business rules, statutes, and service standards. Reviews submissions for accuracy, resolves missing information, escalates complex issues, maintains records, supports internal teams, and provides customer service. Sorts and scans incoming mail and works onsite two to three days weekly as needed.

Processes high volumes of customer and citizen requests according to business rules, procedures, statutes, and service-level agreements. Reviews submissions for accuracy and completeness, resolves missing information, escalates complex issues, maintains documentation, and provides customer service. The role also processes internal requests and sorts, scans, and handles incoming mail, requiring in-office attendance two to three days per week.

Processes high-volume customer and citizen requests according to business rules, procedures, and statutes. Reviews submissions for accuracy, resolves missing information, escalates complex issues, meets service-level and quality standards, maintains documentation, provides customer service, and processes incoming mail. Requires in-office attendance two to three days per week for mail handling and other operational support.

Supports implementation activities, vendor relationships, collections, chargebacks, reconciliations, quality assurance, issue resolution, and reporting. The role manages collection escalations, resolves discrepancies, reconciles vendor accounts, supports banking management, and follows SOX controls. It requires accounting and collections experience, advanced Excel capability, knowledge of money movement systems, strong customer service, communication, organization, and problem-solving skills.

Manage client relationships as the primary point of contact, leading meetings, onboarding, implementations, issue resolution, and account growth. Collaborate with internal teams to support contractual obligations, product adoption, reporting, reconciliation, compliance, and successful client outcomes. Analyze operational and financial data, resolve escalated concerns, guide system changes, and maintain client satisfaction and retention. Travel 30–50% for client meetings, implementations, and conferences.

Leads daily processing workflows by prioritizing volumes, coordinating staffing, monitoring operational risks, and maintaining performance reporting. Provides coaching, onboarding support, escalation resolution, and leadership coverage. The role also supports process improvements, special projects, vendor coordination, office operations, and production work while helping ensure service levels, quality, productivity, and customer satisfaction.

Leads daily processing workflows, prioritizes production volumes, adjusts staffing, monitors operational risks, maintains reporting, supports onboarding, coaches temporary staff, resolves escalations, coordinates vendors, and provides supervisory coverage. The role also contributes to process improvements, special projects, operational initiatives, and service-level performance.

Leads software engineering strategy and end-to-end delivery for a multi-squad platform portfolio. Owns architecture, integrations, migrations, data governance, security, compliance, bids, contracts, and operational stability. Develops technical leaders, ensures succession, evaluates build-versus-buy decisions, and partners with product, architecture, customer, and vendor teams. The role requires modernization leadership, enterprise software expertise, and the ability to increase delivery pace across complex, transaction-heavy systems.

Owns enterprise quality engineering vision and automation strategy across multiple portfolios. Builds shared test frameworks and libraries, writes and reviews automation code, and supports unit, integration, contract, end-to-end, performance, security, asynchronous, and migration testing. Partners with engineering teams without direct authority, resolves cross-portfolio testing dependencies, coaches engineers, represents QA in architecture discussions, and tracks quality metrics.

Manages client relationships as a trusted advisor, leading meetings, onboarding, implementations, issue resolution, and account growth. Collaborates with internal teams to deliver successful client outcomes, supports reporting and financial reconciliation, monitors account health, and guides clients through product and operational changes. Requires strong analytical, communication, organizational, and problem-solving skills, along with experience serving clients in regulated or public-sector environments. Travel of 30–50% is required.

Leads an event processing team by coaching employees, reviewing performance, collecting metrics, resolving escalations, handling customer and client inquiries, and supporting operational improvements. Processes inbound correspondence and events, coordinates with vendors, facilitates communication, and oversees office operations when the supervisor is absent. The role emphasizes customer service, quality, efficiency, leadership, and continuous improvement.

Supervises citizen services teams through meetings, performance reviews, quality audits, training, and SLA monitoring. Resolves escalated customer issues, coordinates communication across departments, and implements process improvements to increase efficiency, reduce costs, and improve customer satisfaction while maintaining business requirements and company standards.

Processes incoming mail by counting, sorting, reviewing, and routing documents according to client rules. Identifies inconsistencies, researches missing information, enters data into internal applications, scans records, tracks document volumes, and supports special projects as needed.

Senior Quality Assurance Engineer responsible for end-to-end quality across cloud-based and legacy applications. Designs and executes manual, exploratory, integration, regression, API, UI, and automated tests; builds scalable Playwright and Selenium frameworks; validates React, .NET, microservices, APIs, databases, and event-driven systems; integrates automation into Azure DevOps CI/CD pipelines; analyzes defects and mentors testers.

Own the design, performance, reliability, security, and operational integrity of a high-volume PostgreSQL data platform on AWS. Responsibilities include schema architecture, zero-downtime migrations, query optimization, transaction correctness, backup and disaster recovery, observability, data security, legacy data migration, and platform modernization. The role partners with engineering and architecture teams, supports incident response and on-call operations, establishes data-tier standards, and mentors engineers.

Leads learning and development for Title and Registration operations across multiple sites. Responsibilities include instructional design, LMS administration, onboarding, certification and recertification, training facilitation, knowledge governance, learning analytics, change enablement, modernization support, and cross-functional project coordination. The role develops operational content, supports technology and regulatory changes, manages learning champions and subject matter experts, and ensures workforce readiness and consistent execution.

Leads corporate FP&A, including annual budgeting, forecasting, long-range planning, executive and Board reporting, financial modeling, scenario analysis, and KPI dashboards. Owns Oracle PBCS planning systems and partners with Accounting, IT, business units, and executives to improve financial visibility, controls, and decision-making. The role is based in Mesa, Arizona, with regular in-office attendance.

Reviews processed events for accuracy against client standards, identifies and documents errors, monitors QA metrics for anomalies and trends, processes escalated queues, participates in stakeholder communications, and performs related clerical duties. The role requires strong attention to detail, analytical and communication skills, proficiency with Office 365 and reporting databases, and the ability to meet deadlines while managing multiple priorities.