Customer Account Specialist

Are you a “people person” with customer relations experience? Looking to learn account management, sales, and operations while jump-starting your career? Become a Customer Account Specialist and grow your best self with us!

Your day-to-day: You’ll build customer relationships, collaborate with internal teams, and use our technology platform to manage shipments, developing skills in operations, sales, and account management. This role offers multiple career paths, and we love to promote from within.

What we offer: Our dynamic onboarding program helps you excel and get up to speed with our company and industry. Training includes activities, self-guided learning, and in-office coaching, ensuring you’re ready to thrive.

Here, you’ll have the flexibility to create a career that fits your life. Our culture is collaborative, welcoming, and inclusive, with employee resource groups, virtual happy hours, and networking events.

Work model: Engage with peers on-site four days a week, with the flexibility to work remotely one day a week, striking a balance between teamwork and autonomy.

Your responsibilities:

• Build and maintain customer relationships

• Communicate shipment updates and ensure a customer-centric approach

• Analyze customer inquiries and provide timely, quality insights

• Identify opportunities to improve operational efficiency

• Respond urgently to ensure an excellent customer experience

• Leverage Navisphere to exceed customer expectations

• Collaborate internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have:

• High School Diploma or GED equivalent

• Previous customer engagement experience

• Ability to travel up to 5% domestically

Even better if you:

• Value a diverse and inclusive work environment

• Have proficiency in Microsoft Office

• Exhibit attention to detail, problem-solving skills, and strong negotiation abilities

• Hold a Bachelor’s Degree

We offer growth opportunities and internal promotions in Sales, Global Forwarding, Operations, and Account Management. Ready for your next career adventure? Click apply!

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page.