At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
This customer-focused role is responsible for managing and nurturing relationships with our valued customers, providing exceptional service, and driving sales growth. In this pivotal role, you'll be the voice of our company, engaging with customers via phone to understand their needs, provide exceptional service, and drive sales growth
What’s in it for you?
Full health care benefits starting day one.
Career development and training opportunities
Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
Life insurance, disability and wellness programs
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday!
Bonus programs that include annual performance and commissions
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement
What you will do:
Customer Engagement
Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
Be an expert on our strategic product offering and services.
Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.
Collaborative Approach
Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution.
Sales Operations
Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.
Performance
Compliance to SOP’s and Policies.
What you will bring:
Prior sales and/or customer service experience is required.
Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
Working knowledge and understanding of company products and services necessary for success.
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
Skills Required
- Prior sales and/or customer service experience
- Customer-focused mentality with ability to build long-term relationships and drive sales
- Ability to work in a fast-paced environment, follow through on commitments, and work independently
- Proven track record of responding quickly to customer needs and timely decision-making
- Excellent communication, time management, problem solving and organizational skills
- Working knowledge and understanding of company products and services
- Satisfactory criminal record check
What We Do
Wolseley Canada is the country’s leading national distributor of plumbing, HVAC/R and PVF products. With a network of over 220 branches coast-to-coast, and a national team of sales and service specialists, the Wolseley team is known for their knowledge and expertise that customers have come to rely on for their ever-changing needs. Wolseley has Canada’s largest inventory of leading brand faucets and fixtures, relationships with the best vendors and brands in the business, and the most robust eCommerce platform in the industry. These key advantages make Wolseley the professional’s choice across the country.
