Job Description:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The Customer Account Representative will serve as the primary (and sole) salesperson assigned to customer accounts. This role will handle customer relationships, account performance, and be focused on selling and growing accounts that are not assigned to another commissioned salesperson. This associate will primarily interact with customers via Teams, phone and e-mail.
Position Details:
Schedule | Monday – Friday 7am to 4:00pm
This is a commission eligible role. The estimated total compensation range is $70,000 - $100,000 annually.
Responsibilities- Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings
- Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives
- Be an expert on our strategic product offering and services
- Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support
- Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently
- 2-5 years of prior sales and/or customer service experience is preferred
- Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales
- Strong knowledge in HVAC and/or plumbing is required
- Salesforce experience is strongly preferred
- Ability to react well in a fast-paced environment, follow through on commitments, work independently, and set self-motivated goals
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
- Requires excellent communication, time management, problem solving, and organizational skills with a high-level autonomy and decision-making
- Working knowledge and understanding of company products and services necessary for success
This is a commission eligible role. The estimated total compensation range is $70,000 - $100,000 annually.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Skills Required
- 2-5 years of prior sales and/or customer service experience
- Excellent communication, time management, problem solving, and organizational skills
Ferguson Enterprises Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ferguson Enterprises and has not been reviewed or approved by Ferguson Enterprises.
-
Healthcare Strength — Health coverage includes multiple medical plan options with HSA availability and a PPO, plus dental, vision, life, disability, mental health, and family-forming and women’s health support. Feedback suggests these offerings add significant perceived value to the overall package.
-
Retirement Support — Retirement programs include a 401(k) with company match and profit-sharing, alongside an employee stock purchase plan and executive deferral options. Feedback suggests these features strengthen long-term financial security.
-
Leave & Time Off Breadth — Time-off provisions are wide-ranging, including vacation, sick, holiday, personal, parental, and paid volunteer time. Feedback suggests generous PTO is a key attraction and complements cash compensation.
Ferguson Enterprises Insights
What We Do
Ferguson plc (NYSE: FERG; LSE: FERG) is a leading North American value-added distributor providing expertise, solutions, and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson Enterprises, LLC is the largest operating subsidiary of Ferguson plc. For more information on Ferguson plc, please visit www.fergusonplc.com.
