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Taylor Corporation is a growing, dynamic company with big plans ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Taylor Corporation is looking for a Customer Account Project Manager to manage customer accounts, coordinate orders and projects, and work with internal teams to ensure customer needs are met accurately and on time.
Your Responsibilities:
- Manage assigned customer accounts, including internal Taylor companies and external wholesale customers
- Coordinate account programs, orders, and projects to meet customer requirements, expectations, and deadlines
- Process customer purchase orders accurately and track progress through departments and systems
- Respond to customer inquiries regarding program plans, orders, inventory, pricing, payments, and product features and benefits
- Proactively communicate with customers regarding program requirements, production timelines, shipping, and potential issues
- Partner with sales, production, and other departments to coordinate quotes, critical dates, inventory levels, and shipping options
- Anticipate customer needs, address concerns, and resolve service issues promptly and professionally
- Maintain and update procedures and guidelines to support efficient account management
- Provide backup support for team members and their assigned accounts
Your Shift:
- Monday–Thursday, 8:00am–5:00pm, and Friday, 8:00am–2:00pm
You Must Have:
- High school diploma or GED
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Attention to detail with a focus on accuracy and quality
- Ability to work independently and collaborate effectively with others
- Strong problem-solving skills and a proactive approach to customer needs
- Ability to learn new systems and manufacturing processes
- Ability to take ownership of responsibilities and follow through on commitments
- Commitment to company values, safety standards, and procedures
We Would Also Prefer:
- Previous experience in customer service, manufacturing, project management, or account coordination
- Ability to identify opportunities for process improvements
- Experience managing customer requests, resolving issues, and providing timely follow-up
The anticipated hourly range for this position is $16-20. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Skills Required
- High school diploma or GED
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Attention to detail with a focus on accuracy and quality
- Ability to work independently and collaborate effectively with others
- Strong problem-solving skills and a proactive approach to customer needs
- Ability to learn new systems and manufacturing processes
- Ability to take ownership of responsibilities and follow through on commitments
- Commitment to company values, safety standards, and procedures
- Previous experience in customer service, manufacturing, project management, or account coordination
- Ability to identify opportunities for process improvements
- Experience managing customer requests, resolving issues, and providing timely follow-up
Taylor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Taylor Corporation and has not been reviewed or approved by Taylor Corporation.
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Healthcare Strength — Benefits begin immediately with medical, dental, and vision coverage, and multiple plan choices are available. Feedback suggests coverage is offered across full-time and part-time roles with integrated wellness resources.
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Flexible Benefits — Plan design includes options like HSAs/FSAs and access to different plan types depending on location and business unit. Feedback suggests employees can select from a range of coverage tiers and programs to fit needs.
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Wellbeing & Lifestyle Benefits — Wellness tools such as health coaching, nurse advocates, and incentives through Wellworks are highlighted alongside broad retail and lifestyle discounts. Feedback suggests these resources enhance the overall package beyond core insurance.
Taylor Corporation Insights
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device. Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees. Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
