Customer Account Manager

Customer Account Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI International Inc, a leading provider of expertise and technology to government enterprise and mission customers, is seeking a dedicated professional to join our team as a Customer Account Manager (CAM) for the Joint Service Provider (JSP) and Headquarters Department of the Army (HQDA) in the National Capital Region (NCR).

This critical role serves as the primary liaison for all Information Technology (IT) requirements, representing CACI's commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington, VA, at the heart of our nation's defense infrastructure. We are looking for a candidate who understands the gravity and importance of supporting our military's IT needs and can uphold the highest standards of professionalism and integrity in this role.

• Maintain accountability of all high priority IT requirements, manage requirements from creation to completion.

• Ensure customer satisfaction, coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) JSP to satisfy customer’s IT requirements.

• Analyze customer IT requirements, recommend preferred solutions that optimize engineering, management, and cost parameters.

• Support diagnosis, resolution, and documentation retention of IT problems for customers.

• Coordinate test and evaluation of hardware and software being considered for implementations.

• Utilize JSP policies, procedures, and toolsets to assist with managing and satisfy customer IT requirements.

• Report to management on all IT requirements on a regular basis, escalate requirements that need immediate attention and/or are high priority for customers.

• Schedule: Full-time; Travel: Occasionally 

Responsibilities:

Performs as an Customer Account Manager (CAM) for the Headquarters Army Information Technology Agency (HQDA JSP) Customer Request Coordination Division (CRCD) as the face to the customers for all Information Technology (IT) requirements. Each CAM is assigned a group of customer agencies that they will develop a long-term relationship with and get to know the customer, their business, and their objectives. 

The CAMs responsibilities include:

• ​Interacting with customers regularly to increase customer satisfaction and customer respect.

• Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters. 

• Taking ownership and managing the requirements from creation to completion.

• Coordinating with the customer Agency Information Management Officer (IMO) and HQDA IT service provider to satisfy a customer's IT requirements.

• Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.

• Coordinating test and evaluation of hardware and software being considered for implementations. 

• Utilizing JSP/CRCD policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.

• Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.

Qualifications:
Required: 

• Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.

• Minimum DOD Secret Clearance to start.

• Basic Information Technology understanding.

• Excellent communication skills, both oral and written.

• Strong organizational skills.

• Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.

• Must have good work ethics and show diligence in work performed.

• Must take initiative and ownership of customer requirements and tasks.

• Proficient in the use of Microsoft Office and web-based interfaces.

• Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.

• Experience in supporting large organizations (10000+ users).

• Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.

• Experience with using MS Project, MS Visio, SharePoint, and Remedy.

• Experience supporting large Federal Government agencies, especially DoD and the Army.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$45,400 - $90,900

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.