Customer Account Manager, Operations

Main Duties and Responsibilities: 

• Manages assigned accounts. 

• Review service orders. 

• Interacts with work groups to ensure they are trained with respect to spec. compliance. 

• Create local tools/visuals to train regarding specs. 

• Interact with customer to ensure customers are updated with service changes. 

• Periodic on-board aircraft checks 

• Support GM/Operations as needed. 

Qualifications 

Education:  

• High School Diploma or GED required.  

Work Experience: 

• Previous sales and telemarketing experience is a plus 

Technical Skills: (Certification, Licenses and Registration) 

• Excellent written and verbal communication skills  

• Demonstrates effective negotiation and closing techniques.  

• Strong analytical and judgement skills 

• Works well in a team environment  

Language / Communication Skills: 

• Basic communication and sales skills  

gategroup Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: 

• We treat each other with respect and we act with integrity 

• We communicate and keep each other informed 

• We put our heads together to problem solve and deliver excellence as a team 

• We have passion for our work and we pay attention to the little details 

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes 

• We do what we say we will do, when we say we are going to do it 

• We care about our coworkers, always taking an opportunity to make someone’s day better 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.