Customer Account Manager, Military & Defense

 Customer Account Manager, Military & Defense
Mason, Ohio
Reports to: SVP- Sales Operations

This role is limited to U.S. citizens and lawful permanent residents, in accordance with applicable legal and regulatory requirements.

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Be the consistent point of contact behind successful military and defense customer execution. As a Customer Account Manager, you will coordinate transactional quoting, order entry and processing, and structured reporting on open orders for U.S. Government and major defense OEM customers. Working across Sales, Order Fulfillment, Supply Chain, Finance, Quality, Engineering, Logistics, and other partners, you will turn complex updates into clear customer communication and ensure commitments are tracked accurately from request through delivery. This role is ideal for a detail-oriented professional who values accuracy, process discipline, organized follow-through, and responsive customer service.

• QUOTING & INSIDE SALES SUPPORT

  • Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.

  • Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.

  • Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.

  • Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.

• ORDER ENTRY & PROCESSING

  • Review purchase orders against quotations, pricing, delivery commitments, contractual requirements, and applicable FAR, DFARS, U.S. Government flowdowns, and customer-specific requirements.

  • Create and maintain accurate sales orders in SAP, or coordinate entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations.

  • Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock-availability, and advance-release activities.

• CUSTOMER ORDER SUPPORT

  • Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into accurate, consistent customer status reports.

  • Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.

  • Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.

  • Escalate unresolved customer or order issues to the appropriate owners and track actions through closure.

• ACCOUNT ADMINISTRATION

  • Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.

  • Coordinate across Sales, Order Fulfillment, Supply Chain, Engineering, Quality, Finance, Logistics, Service, and external partners to support customer meetings, account reviews, and commercial execution.

  • Follow up on outstanding invoices and payments with Finance, while Sales leadership retains accountability for negotiations and disputed-payment resolution. 

• Experience supporting U.S. Government, Department of Defense, military, or major defense OEM customers.
• Direct experience preparing or submitting quotations and pricing, entering orders, and communicating order status for U.S. Government or major defense OEM customers.
• Working knowledge of FAR, DFARS, and U.S. Government contractual flowdown requirements.
• Experience using government or customer portals for quotation, order, or status-management activities.
• Experience in customer account management, inside sales, order management, sales operations, customer support, or commercial operations in a B2B environment.
• Strong attention to detail and the ability to process a high volume of transactional work accurately and efficiently.
• Clear written and verbal communication skills, including the ability to prepare structured customer reports and provide dependable follow-through.
• Proven ability to organize information, manage multiple accounts and deadlines, coordinate stakeholders, and follow issues through resolution.
• Experience with ERP, CRM, and Microsoft Office tools; SAP, Epicor, Salesforce, and Excel experience is advantageous.
• Experience in aerospace, defense, aviation, manufacturing, MRO, or another regulated technical environment is preferred.
• Commitment to company values and business ethics.
• This role is based in Mason, Ohio.
• Candidates must be U.S. citizens.

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.